by Charlx97 Investigator
Investigator

My 4G isn’t working

Checked my data usage and still have plenty left yet my 4G won’t work apps not loading and saying no connection help? 

15 REPLIES 15
by Profile closed
Not applicable

Re: My 4G isn’t working

Hi, @Charlx97,

 

Could you try restarted your device, please! 🤗

 

Cheers

 

BustaCrabb

by Charlx97 Investigator
Investigator

Re: My 4G isn’t working

I tried that and still won’t work 

by Profile closed
Not applicable

Re: My 4G isn’t working

Hi, @Charlx97,

 

And did you remove the Sim card? 🤔

 

 

Thanks

 

BustaCrabb

Highlighted
by Grand Master
Grand Master

Re: My 4G isn’t working

Have you checked the Network Status Checker there & logged the problem?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Charlx97 Investigator
Investigator

Re: My 4G isn’t working

Yes tried that and still nothing 

by Charlx97 Investigator
Investigator

Re: My 4G isn’t working

Yes I checked there and says no known problem 

by
EE Community Support Team

Re: My 4G isn’t working

Hi @Charlx97

 

Thanks for coming back to the community.

 

What phone are you using?

 

Can you make calls and send texts?

 

Leanne 🙂

by Charlx97 Investigator
Investigator

Re: My 4G isn’t working

Hello yes I can text and call just my apps won’t work and says no connections. It’s the iPhone XR 

by
EE Community Support Team

Re: My 4G isn’t working

Hi @Charlx97

 

Thanks for coming back to me.

 

Can you try a network reset on the device?

 

Go to Settings > General > Reset > Reset Network Settings.

 

This will remove any saved WiFi passwords.

 

Leanne 🙂

by Charlx97 Investigator
Investigator

Re: My 4G isn’t working

Yes I already tried that and still won’t work 

by Profile closed
Not applicable

Re: My 4G isn’t working

Hi, @Charlx97,

 

This may be a totally wild guess, but I'm wondering if your social media apps aren't working, it could be another content lock issue, but please don't take my word for it, as said: this is a wild guess!!

 

Cheers

 

BustaCrabb

by Charlx97 Investigator
Investigator

Re: My 4G isn’t working

How do I fix this? 

by Profile closed
Not applicable

Re: My 4G isn’t working

Hi, @Charlx97,

 

 

You'll need to pop in to your online EE account and switch the content lock to STRICT and back OFF again! This should finally fix your issue with the social media app 🤞

 

Cheers 🤗

 

BustaCrabb

by Charlx97 Investigator
Investigator

Re: My 4G isn’t working

It worked! Thank you 

by Profile closed
Not applicable

Re: My 4G isn’t working

Hi, @Charlx97

 

That's fabulous news!🤗

 

Thank you so much for letting us know!

 

Take care and have a great bank holiday w/end 👍

 

Cheers

 

BustaCrabb 🦀

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