My 4G isn’t working

[Charlx97]

Checked my data usage and still have plenty left yet my 4G won’t work apps not loading and saying no connection help? 

[Profile closed]

Hi, @Charlx97,

Could you try restarted your device, please! 🤗

Cheers

BustaCrabb

[Charlx97]

I tried that and still won’t work 

[Profile closed]

Hi, @Charlx97,

And did you remove the Sim card? 🤔

Thanks

BustaCrabb

[XRaySpeX]

Have you checked the Network Status Checker there & logged the problem?

[Charlx97]

Yes tried that and still nothing 

[Charlx97]

Yes I checked there and says no known problem 

[Leanne_T]

Hi @Charlx97

Thanks for coming back to the community.

What phone are you using?

Can you make calls and send texts?

Leanne 🙂

[Charlx97]

Hello yes I can text and call just my apps won’t work and says no connections. It’s the iPhone XR 

[Leanne_T]

Hi @Charlx97

Thanks for coming back to me.

Can you try a network reset on the device?

Go to Settings > General > Reset > Reset Network Settings.

This will remove any saved WiFi passwords.

Leanne 🙂

[Charlx97]

Yes I already tried that and still won’t work 

[Profile closed]

Hi, @Charlx97,

This may be a totally wild guess, but I'm wondering if your social media apps aren't working, it could be another content lock issue, but please don't take my word for it, as said: this is a wild guess!!

Cheers

BustaCrabb

[Charlx97]

How do I fix this? 

[Profile closed]

Hi, @Charlx97,

You'll need to pop in to your online EE account and switch the content lock to STRICT and back OFF again! This should finally fix your issue with the social media app 🤞

Cheers 🤗

BustaCrabb

[Charlx97]

It worked! Thank you 

[Profile closed]

Hi, @Charlx97

That's fabulous news!🤗

Thank you so much for letting us know!

Take care and have a great bank holiday w/end 👍

Cheers

BustaCrabb 🦀