23-08-2019 12:42 PM
Checked my data usage and still have plenty left yet my 4G won’t work apps not loading and saying no connection help?
23-08-2019 12:47 PM
23-08-2019 12:52 PM
I tried that and still won’t work
23-08-2019 12:55 PM
23-08-2019 02:08 PM
Have you checked the Network Status Checker there & logged the problem?
23-08-2019 02:20 PM
Yes tried that and still nothing
23-08-2019 02:21 PM
Yes I checked there and says no known problem
23-08-2019 03:33 PM
Hi @Charlx97
Thanks for coming back to the community.
What phone are you using?
Can you make calls and send texts?
Leanne 🙂
23-08-2019 04:00 PM
Hello yes I can text and call just my apps won’t work and says no connections. It’s the iPhone XR
23-08-2019 04:08 PM
Hi @Charlx97
Thanks for coming back to me.
Can you try a network reset on the device?
Go to Settings > General > Reset > Reset Network Settings.
This will remove any saved WiFi passwords.
Leanne 🙂
23-08-2019 04:09 PM
Yes I already tried that and still won’t work
23-08-2019 04:10 PM
Hi, @Charlx97,
This may be a totally wild guess, but I'm wondering if your social media apps aren't working, it could be another content lock issue, but please don't take my word for it, as said: this is a wild guess!!
Cheers
BustaCrabb
23-08-2019 04:12 PM
How do I fix this?
23-08-2019 04:17 PM
Hi, @Charlx97,
You'll need to pop in to your online EE account and switch the content lock to STRICT and back OFF again! This should finally fix your issue with the social media app 🤞
Cheers 🤗
BustaCrabb
23-08-2019 04:36 PM
It worked! Thank you
23-08-2019 04:40 PM
Hi, @Charlx97
That's fabulous news!🤗
Thank you so much for letting us know!
Take care and have a great bank holiday w/end 👍
Cheers
BustaCrabb 🦀
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