by MD68
Explorer

My 4G is not supporting certain apps like Instagram and WhatsApp (photos).

 
3 REPLIES 3
by Grand Master
Grand Master

Re: My 4G is not supporting certain apps like Instagram and WhatsApp (photos).

@MD68 : Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

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by MD68
Explorer

Re: My 4G is not supporting certain apps like Instagram and WhatsApp (photos).

Thanks. Sadly the non-user friendly My-EE does not allow me to do this even using it’s own guide. Frustrating!

Sent from my iPhone
by Grand Master
Grand Master

Re: My 4G is not supporting certain apps like Instagram and WhatsApp (photos).

@MD68   If you’ve never had content lock removed before you’ll need to go to a store with ID or call customer services and pay a refundable token with a credit/debt card. 

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