by Dot1234
Explorer

My 4G connection seems really poor can’t view videos I have an iPhone 7

 
5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: My 4G connection seems really poor can’t view videos I have an iPhone 7

Has this just started to happen?

Also, does it only happen in one location?

 

Can you enter your postcode into the service checker, and see if it reports any issues etc in that location 🙂

 

EE Service Checker

by Dot1234
Explorer

Re: My 4G connection seems really poor can’t view videos I have an iPhone 7

Hi, I have recently moved house and in my new house it is poor, anywhere else it seems fine, I have checked the area for service and all come back saying everything is fine, just seems odd it’s only at my house it’s poor.

by Ace Contributor
Ace Contributor

Re: My 4G connection seems really poor can’t view videos I have an iPhone 7


@Dot1234 wrote:

Hi, I have recently moved house and in my new house it is poor, anywhere else it seems fine, I have checked the area for service and all come back saying everything is fine, just seems odd it’s only at my house it’s poor.


 

Hi.

 

If you go out of your house, does the 4G signal improve (for example if you go in your garden)?

 

I'm just thinking it could well be the construction of the house affecting the signal.

by Grand Master
Grand Master

Re: My 4G connection seems really poor can’t view videos I have an iPhone 7


@Dot1234 wrote:

Hi, I have recently moved house and in my new house it is poor, anywhere else it seems fine, I have checked the area for service and all come back saying everything is fine, just seems odd it’s only at my house it’s poor.


@Dot1234

 

This is the reason EE have the VOWIFI service. EE cannot guarantee a service everywhere, but it's clear you received some service so as @Fatboy71 says it maybe the building or just maybe you are far from the EE mast, which you can check under the coverage checker.

 

Thanks




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by
EE Community Support Team

Re: My 4G connection seems really poor can’t view videos I have an iPhone 7

Hi @Dot1234

 

Welcome to the community. 🙂

 

I see you've been given some brilliant advice so far.

 

Did you know about the WiFi calling service that @Northerner referred to? Does that help you with getting an indoor connection?

 

Chris

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