by MrsPayne Investigator
Investigator

My 3G and 4G aren't working

I've had no 3G or 4G all day..? Can anyone help..?? 

1 SOLUTION

Accepted Solutions
by MrsPayne Investigator
Investigator
Solution

Re: My 3G and 4G aren't working

Hi, my husband is on EE and has no problems.. 

7 REPLIES 7
by Grand Master
Grand Master

Re: My 3G and 4G aren't working

Have you checked your area in the Coverage checker?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MrsPayne Investigator
Investigator

Re: My 3G and 4G aren't working

I have, no issues there.. 

by Grand Master
Grand Master

Re: My 3G and 4G aren't working

@MrsPayne  Is anyone else on EE that's has this issue who's with you ? 

by
EE Employee

Re: My 3G and 4G aren't working

Hi @MrsPayne and welcome to the Community.

 

So I can try and assist, please may I know what type of phone it is that you are using.

 

Also, if you could provide your postcode I can certainly look into this issue if its not device related.

 

Many thanks,

 

Lee 

by MrsPayne Investigator
Investigator
Solution

Re: My 3G and 4G aren't working

Hi, my husband is on EE and has no problems.. 

by MrsPayne Investigator
Investigator

Re: My 3G and 4G aren't working

Hi lee, 

i have an iPhone 5s.. my husband has reset the network settings, and it's all working again.. thank you so much for your response 🙂 

by
EE Employee

Re: My 3G and 4G aren't working

That's great news @MrsPayne

 

Thanks for popping back to let us know!

 

Karen. Smiley Happy

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.