15-08-2019 07:33 AM - edited 15-08-2019 07:39 AM
I bought a 20 GB data card for Europe trip. The Sales told me it works well both in Croatia and Switzerland. It only worked in switzerland. In Croatia, it showed it has 4g but it doesn’t work at all. I couldn’t use it For social media or sending whatsapp at all. I have to use my backup card which only have 3.3 GB but worked well. It showed the same “HT HR 4G” but worked. I have only used 3.8 of the 20 GB ee card and it’s due on 20( as I couldn’t use it in my travelling period) it’s a waste of my money....can i postpone the due date?
15-08-2019 07:48 AM
@ChunKiLee Have you restarting the device the sim is in ? If one sim works the other will too.
15-08-2019 08:08 AM
I tried restart my iPhone but it still doesn’t work and I couldn’t send a picture to show you coz it said there’s something wrong with the html of the pic...so confused
15-08-2019 09:22 AM
And the other card that worked is not from EE. Is there an email for EE that I can get help from? I don’t have much time left in Europe and I don’t want to waste the card. It’s supposed to have16 GB left
by max1486 Tuesday