by Frosttie
Visitor

My 10Gb data can't be activated

Hi guys,

 

I have recently bought two pay as you go SIM card pack from Gatwick airport. Was told to activate the 10GB free data all I need to do was text LHR10 to 150. I tried but got a return message saying : "Unfortunately you are not eligible for this offer. Please check you have an active Pay As You Go pack and have called, text or used data during the lifetime of your pack."

 

I return to the staff at the counter and was told to try again an hour later but I am still getting the same message... 

Appreciate some help over here.

Thanks 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: My 10Gb data can't be activated

Hi @Frosttie


Welcome to the community. 🙂

 

I've sent you a private message in order to try and get this resolved as soon as possible for you.

 

Please take a look and get back to me.

 

Thanks

 

Chris

 

 

55 REPLIES 55
by
EE Community Support Team
Solution

Re: My 10Gb data can't be activated

Hi @Frosttie


Welcome to the community. 🙂

 

I've sent you a private message in order to try and get this resolved as soon as possible for you.

 

Please take a look and get back to me.

 

Thanks

 

Chris

 

 

by Rei
Explorer

Re: My 10Gb data can't be activated

Hi

 

I have the same problem now. I bought the sim card at Stansted Airport vending machine and I cannot get 10gb data by texting lhr10. 

 

Can you please help?

 

Thank you 

by
EE Community Support Team

Re: My 10Gb data can't be activated

Hi @Rei

 

I've replied to your other post and also sent over a private message.

 

Please take a look and get back to me.

 

Thanks

 

Chris

by jeslee
Visitor

Re: My 10Gb data can't be activated

Hi,

This has also happened to me. 

I purchased a new sim at Gatwick airport yesterday and the free 10gb offer won't work. I also purchased the standard £20 plan that was advertised but that hasn't been applied properly either. 

 

Is someone able to help? I don't want to top up again as have already paid £20 to get this initial plan. 

 

Thanks,

Jes

by
EE Employee

Re: My 10Gb data can't be activated

Hi @jeslee and welcome to the community.

 

I have sent you a private message to assist.

 

Many thanks,

 

Lee

by Voyageur5 Contributor
Contributor

Re: My 10Gb data can't be activated

  When i type balance

Your current balance as of today 11:21 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee
by espres_so
Visitor

Re: My 10Gb data can't be activated

Hello, i’ve got the same problem too. Bought my SIM at LHR. Please help.

 

Thank you,

liv

by
EE Community Support Team

Re: My 10Gb data can't be activated

Hi @espres_so

 

I've sent you a private message to get some further information.

 

When you reply, we will try and help you further.

 

Cheers

 

Richard

 

🙂

by fir93 Investigator
Investigator

Re: My 10Gb data can't be activated

Hi christopher, 

 

I too having the same problem. Please help thanks

by
EE Employee

Re: My 10Gb data can't be activated

Hi @fir93 and welcome to the community.

 

What is displayed when you pop over to http://add-on.ee.co.uk/status?

 

Does it allow you to use data?

 

Many thanks,

 

Lee

by Voyageur5 Contributor
Contributor

Re: My 10Gb data can't be activated

Hi, same problem here too. 

I have bought the 10gb pay as you go SIM card pack

by
EE Community Support Team

Re: My 10Gb data can't be activated

Hi @Voyageur5,

 

Welcome to the EE Community.

 

What response do you get if you text Balance to 150?

 

Thanks

 

James

by Voyageur5 Contributor
Contributor

Re: My 10Gb data can't be activated

Your current balance as of today 11:21 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

by
EE Community Support Team

Re: My 10Gb data can't be activated

Hi @Voyageur5,

 

Where did you purchase the SIM?

 

What happens if you try to make a call to a UK number?

 

Thanks

 

James

by Voyageur5 Contributor
Contributor

Re: My 10Gb data can't be activated

I have purchased the card April 25

 

When trying to make a call receive this message:

Sorry you don't have enough credit to make a call.

by
EE Community Support Team

Re: My 10Gb data can't be activated

Hi @Voyageur5,

 

Where did you purchase the SIM?

 

Thanks

 

James

by IreneChou
Visitor

Re: My 10Gb data can't be activated

I got this problem, too! How can I solve it?

by
EE Employee

Re: My 10Gb data can't be activated

Hi and welcome to the community @IreneChou

 

Once you have used the 500mb the 10GB should automatically start if this does not happen please do let me know and I will try and assist further.

 

Many thanks,

 

Lee

by Yomonas Investigator
Investigator

Re: My 10Gb data can't be activated

Hi @Lee_H

 

I have the same problem here. Bought from LHR 2 days ago. The 500MB already used up. But the extra 10GB is not available. Can you assist me please?

 

Thank you.

 

Regards,

Yonas

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