by Dreas Investigator
Investigator

Money taken out but no top up

I’ve had money taken out of my credit card account, even though when I went through the whole on line process at the end had an error message that the card could not be processed. Funny how the amount has been taken out and get was no top up or credit in my account. This ee seems to be a big wrought, take money and don’t give a service. I’ll be reporting them to an ombudsman when getting back home. Totally cheated and ripped iff

10 REPLIES 10
by
EE Community Support Team

Re: Money taken out but no top up

Hello there @Dreas

 

Thanks for coming here,

 

What reply do you get if you text BALANCE to 150?

 

Do you have an active pack with us?

 

Speak soon, Leanne.

by Dreas Investigator
Investigator

Re: Money taken out but no top up

As I’ve topped up and you have taken the funds I should have credit but I don’t. We got two international packs from you and can top up neither. As said I have had money taken out if my credit card account but my balance reads 0 

by Dreas Investigator
Investigator

Re: Money taken out but no top up

Great now I can’t even reply. Obviously if you don’t agree with a reply it gets blocked 

by Dreas Investigator
Investigator

Re: Money taken out but no top up

My reply is now being blocked well done ee

by Dreas Investigator
Investigator

Re: Money taken out but no top up

This is a buggered site tried and tried nothing always correct highlighted errors then all of a sudden it posts but like when my funds got taken out if my account 

by Dreas Investigator
Investigator

Re: Money taken out but no top up

No it’s not a solution. Accidentally hit that one. 

by Grand Master
Grand Master

Re: Money taken out but no top up

@Dreas  Your going to have to call customer services about this as this is just a public forum.    

 

 

by Dreas Investigator
Investigator

Re: Money taken out but no top up

Yes and this is a public issue as from reading seems to happen regularly. So might as well pre warn people. 

by Grand Master
Grand Master

Re: Money taken out but no top up

@Dreas  At present it’s your issue so I’ve only told you what you have todo. 

by
EE Community Support Team

Re: Money taken out but no top up

Hi @Dreas,

 

Have you contacted customer services to check what's gone wrong?

 

They'll be more than happy to help.

 

Thanks

 

James

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