by KASx
Explorer

Mobile internet doesn't work

I have a 4G signal but my mobile internet isn't working.

7 REPLIES 7
by
EE Community Support Team

Re: Mobile internet doesn't work

Hi @KASx

 

Thanks for coming to community 🙂

 

Can you please check your post code in our status checker to see if their are any signal problems?

 

Is mobile data switched on?

 

Cheers

 

Richard

 

🙂

by KASx
Explorer

Re: Mobile internet doesn't work

Hi,

 

My mobile data is switched on and it its everywhere I go that dont get internet.

 

Thanks

by
EE Community Support Team

Re: Mobile internet doesn't work

Hi @KASx

 

What kind of phone are you using?

 

Are you a pay monthly personal or a pay as you go EE customer?

 

Cheers

 

Richard

 

🙂

by KASx
Explorer

Re: Mobile internet doesn't work

Im using a Samsung Galaxy S5 and im on a pay monthyl sim only deal. I have very recently requested an upgrade to a new sim only deal so am not sure if this is the reason my internet is not working.

by
EE Community Support Team

Re: Mobile internet doesn't work

It shouldn't be @KASx

 

This sounds a little obvious and I know you will have probably done it already.

 

Have you re-booted the phone I.E. turned the phone off and on again?

 

Checked that you are not on flight mode?

 

Thanks

 

Richard

 

🙂

by KASx
Explorer

Re: Mobile internet doesn't work

Yes, i have restarted sevral times and the phone is definately not in flight mode as i can text and call fine.

 

thanks

by
EE Community Support Team

Re: Mobile internet doesn't work

Hi @KASx

 

Did you try your post code in the coverage checker I sent you to?

 

If nothing shows, I'd recommend speaking to our technical support team either via an online chat or over the phone. 

 

They may be able to run some diagnostic tests to try and fix this.

 

Cheers

 

Richard

 

🙂

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