by alldoj Investigator
Investigator

Mobile data- working on 3G but not 4G

My iphone SE has been driving me mad for the last couple of weeks.

 

I started to get a message saying that I could not access the data network- nothing to see on the handset, 4g with good reception at the top.  

 

I did a reset (home and top button held down), took out the SIM and reinstalled it and reset carrier the network settings.  This gave me access to data for a while, then it would stop working again.

 

Much poking about in the settings menu later, I have discovered that if I turn the "Enable 4G" to off, I get data fine, and it keeps working.

 

Very odd- any suggestions?  I think this may (though I am not certain) all have happened around the time I updated my carrier settings to EE 31.1

 

Any ideas anyone?

5 REPLIES 5
by
EE Community Support Team

Re: Mobile data- working on 3G but not 4G

Morning @alldoj

 

Welcome to the community.

 

Does this happen in all areas?

 

If so, are you able to try the SIM card in another phone at all?

 

If you could this would be great to see if this is the phone or SIM card.

 

Hope to hear back from you soon 🙂

by alldoj Investigator
Investigator

Re: Mobile data- working on 3G but not 4G

Thanks, I haven't tried that yet.  I'll give it a go when I get a minute

 

by
EE Community Support Team

Re: Mobile data- working on 3G but not 4G

No problem @alldoj

 

Let me know how it goes if you can 🙂

 

Have a great day.

 

Leanne.

by alldoj Investigator
Investigator

Re: Mobile data- working on 3G but not 4G

Hi, a quick update

 

The issue resolved with the recent update to iOS 12.2.2

 

Thanks for your help

 

Allan

by
EE Employee

Re: Mobile data- working on 3G but not 4G

Hi @alldoj

 

Brilliant, I'm glad you are now sorted.

 

I'll let @Leanne_T know 🙂

 

Cheers,

 

Lee

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