by Manboat Investigator
Investigator

Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

I have recently upgraded to an iPhone 7 plus. Wifi works, however when out and about it shows 4g/3G but can't connect to anything, send iMessages, load apps etc. Have reset the network settings, turned on and off; but no joy 

6 REPLIES 6
by Grand Master
Grand Master

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

Hi, 

 

Was the phone unlocked or purchased from EE? 

 

Is mobile data active under settings - mobile data? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Manboat Investigator
Investigator

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

Purchased from EE and mobile data is active in settings 

by Grand Master
Grand Master

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

@Manboat  Have the apps been allowed to use caller data ? 

 

What does it say when you click THIS

( turn wifi off on the device first) 

by
EE Community Support Team

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

Hi @Manboat

 

Thank you for coming to see us in the community 🙂

 

I see @Northerner and @Chris_B have offered some great support to you already with this.

 

  • Check that the correct mobile number is showing on your phone:

iPhone >>> Settings >>> Phone >>>My Number

 

Let me know what it says.

 

Thanks

 

Richard

 

🙂

by Manboat Investigator
Investigator

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

Thanks for the suggestions!

 

Had to call technical support in the end, something to do with upgrading and one of the systems still being on my old plan. All sorted now

by
EE Community Support Team

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

Fantastic news @Manboat

 

Have a brilliant Sunday.

 

Richard

 

🙂

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.