by pete2761 Contributor
Contributor

Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

Hi,

I've not long joined the EE network from another so still experiencing the porting transition issues.

One of the issues is that I've been unable to access any of my 20Gb data allowance.

So I contacted EE Tech and the guy there took me through the issue.  

It would appear that the problem lay with a setting on my iPhone, such:

Settings/General/Profile.

It seems that other networks use these profiles, EE does not.

So, if you're having the issue of being unable to access your data, as I was, delete "Profile" and restart the phone.

Mine is now working perfectly again.

Incidentally, my wifes phone which changed and ported at the same time, did not have "Profile" in the menu.  I have no idea why!

Thank you EE

4 REPLIES 4
by Grand Master
Grand Master

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

@pete2761  it’s a common issue here on the forum and usually it’s when you move from O2.  Glad your now sorted. 

by dyltom12
New Member

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

Hello,

 

i had this problem. 

 

Try reseting your network settings

 

Go to 

Settings

General 

Reset

Reset Network...

 

 

 

if it does not work

 

text 150 Balance 

 

to to see if you have enough data 

Highlighted
by Grand Master
Grand Master

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

@dyltom12  The post about this was about removing the profile from a device that was from another network and resetting the network settings doesn’t remove a profile from the device.  

by
EE Community Support Team

Re: Mobile data will not work on iPhone 7 plus, shows 4g but can't connect

Morning @pete2761

 

Thanks for coming to the community.

 

 

As a thanks for sharing your solution, I would like to send you a small gift.

 

You will have a private message from me on here so I can get some details from you.

 

Hope to hear back from you soon 🙂

 

Leanne.

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