by Nate2019 Investigator
Investigator

Mobile data stopped working

I have an iPhone 7 that was handed down to me by my dad I  have had it for just over a year and just today my data randomly stopped working I still have 3.3GB left to use. I have reset the netwrok settings and that still didnt work. What should I do?

1 SOLUTION

Accepted Solutions
by Nate2019 Investigator
Investigator
Solution

Re: Mobile data stopped working

It is the same. I will try to reset my phone now.

View solution in original post

19 REPLIES 19
by
EE Community Support Team

Re: Mobile data stopped working

Afternoon @Nate2019

 

Thanks for posting on the community.

 

Can you make calls and send texts?

 

What happens when you try and connect to Safari?

 

Leanne 🙂

by Nate2019 Investigator
Investigator

Re: Mobile data stopped working

Yes my calls and texts work

by
EE Community Support Team

Re: Mobile data stopped working

Hi @Nate2019

 

Thanks for the quick reply.

 

What happens when you try and connect to Safari on your iPhone?

 

Speak soon.

 

Leanne.

 

 

by Nate2019 Investigator
Investigator

Re: Mobile data stopped working

It says safari can not open the page because your iPhone is not connected to the internet

by Grand Master
Grand Master

Re: Mobile data stopped working

You sure you haven't accidently switched Mobile Data OFF?

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by Nate2019 Investigator
Investigator

Re: Mobile data stopped working

My data is definitely on

by
EE Community Support Team

Re: Mobile data stopped working

Hi @Nate2019

 

Thanks for making sure 🙂

 

If you go to Settings > Mobile Data > Turn this off and back on again.

 

Then can you try another network reset on your iPhone.

 

Let me know if this works for you.

 

Leanne.

by Nate2019 Investigator
Investigator

Re: Mobile data stopped working

That didn’t work either I think it might be better if I try it in another phone and then see if it works there if it does I may have to get a new phone.

by
EE Community Support Team

Re: Mobile data stopped working

Hi @Nate2019

 

Is the software fully up to date on the iPhone?

 

You can check this within Settings > General > About, if a new update is available you will be prompted to update the iPhone.

 

Let me know if the SIM works in another phone.

 

Leanne 🙂

 

 

by Nate2019 Investigator
Investigator

Re: Mobile data stopped working

Yes I am on iOS 13.2.3

by
EE Community Support Team

Re: Mobile data stopped working

Great thanks @Nate2019

 

Let me know if the SIM works in another phone.

 

Leanne.

by Nate2019 Investigator
Investigator

Re: Mobile data stopped working

It worked in my nans Samsung S6 edge but still nothing on my iphone

 

by
EE Community Support Team

Re: Mobile data stopped working

Hi @Nate2019

 

Thanks for trying this.

 

Did your dad use the phone on EE as well?

 

You could try a factory reset on the iPhone after backing up all your data to iCloud.

 

Leanne.

by Nate2019 Investigator
Investigator

Re: Mobile data stopped working

My dad bought the phone on contract with EE I would check if it is just my phone not liking the SIM card but I can’t die to my phone being locked to ee

by
EE Community Support Team

Re: Mobile data stopped working

Thanks @Nate2019

 

It does seem like it is the phone as the SIM is working for you in another phone.

 

Is it still the same after removing the SIM card?

 

Leanne.

by Nate2019 Investigator
Investigator
Solution

Re: Mobile data stopped working

It is the same. I will try to reset my phone now.

View solution in original post

by
EE Community Support Team

Re: Mobile data stopped working

Hope this fixes the data for you @Nate2019

 

Got my fingers crossed for you 🙂

 

Leanne.

by Nate2019 Investigator
Investigator

Re: Mobile data stopped working

It worked thank god. Thanks for your help @Leanne_T 

by
EE Community Support Team

Re: Mobile data stopped working

Brilliant @Nate2019 

 

Very happy to hear this 🙂

 

Have a great day.

 

Leanne.

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