by DaveE90 Contributor
Contributor

Mobile data not working

Hi I’ve just bought an IPhone 7 secondhand. I’ve also picked up a new pay as you go sim/data pack. I can make calls and send texts but when I switch mobile data on, the 4G symbol appears at the top of the screen but I cannot connect to the internet or Facebook etc. Any help would be greatly appreciated 

13 REPLIES 13
by Grand Master
Grand Master

Re: Mobile data not working

@DaveE90  On the device go to Settings>General>Profile and if there is one delete it then restart the device. 

by DaveE90 Contributor
Contributor

Re: Mobile data not working

Nothing comes up when I go onto profiles? Thanks

by DaveE90 Contributor
Contributor

Re: Mobile data not working

7D59FCCD-FC7E-4F2B-88EB-583ED0A1BA91.pngNot sure if this is helpful?

This is what I get if I try going into safari 🤷🏼‍♂️🤷🏼‍♂️

by Ryan_K Established Contributor
Established Contributor

Re: Mobile data not working

Short of what you've already tried, check for ios updates and reset the network settings if required -

 

Settings>General>Reset>Reset Network Settings

by DaveE90 Contributor
Contributor

Re: Mobile data not working

I think it’s for the latest iOS already but I will check that now. And I’ve done the network settings one twice now but nothing. Would the fact I updated/uploaded my iCloud backup from my old phone, before I inserted the new sim have anything to do with it? Just a thought? Thanks  

by Ryan_K Established Contributor
Established Contributor

Re: Mobile data not working

The only way that may be relevant is if your last backup included network settings from another carrier, not that I've ever seen that happen. You could always erase the phone and set it up as new then restore the last backup if it works without it. A bit time consuming but it would give you an answer
by DaveE90 Contributor
Contributor

Re: Mobile data not working

I’ll give it a try now. Fingers crossed

by DaveE90 Contributor
Contributor

Re: Mobile data not working

Reset the phone to factory but still nothing ? My EE says I have still got the full 5GB I paid for and haven’t used anything. So annoying lol

by
EE Community Support Team

Re: Mobile data not working

Hi there @DaveE90

 

Thanks for posting on the community.

 

I will see what I can do to help 🙂

 

If you go into Settings > Mobile Data > Is this turned on?

 

Also, if you can scroll down within Mobile Data Settings, does Safari show as on for using data?

 

Hope to hear back from you soon.

 

Leanne.

by DaveE90 Contributor
Contributor

Re: Mobile data not working

Both are on. I get the symbol at the top of the screen to say 4G but get nothing at all? Thanks

by
EE Community Support Team

Re: Mobile data not working

Hi @DaveE90

 

Thanks for trying this.

 

If you go into Settings > General > About.

 

Do you get a prompt to update your Carrier settings?

 

Leanne.

by DaveE90 Contributor
Contributor

Re: Mobile data not working

Hi, no. It’s comes up as iPhone and EE. Thanks 

by
EE Community Support Team

Re: Mobile data not working

Hi @DaveE90

 

Thanks for trying this for me.

 

I have sent you a private message to get some details.

 

Leanne.

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