by Bexii1984 Contributor
Contributor

Mobile data not working?

Is this an issue with anyone else?

 

My mobile data was working fine until yesterday, when I used it all up. This morning I purchased an add-on and it has not worked ever since! I've purchased add-ons before and they work instantly before.

 

I contacted EE and they said there were issues this morning, which have now been resolved.

 

I've tried resetting the network. Restarted my phone. Turned off auto network scanning and turned it back on - nothing!

 

Really need my mobile data working asap.

 

Help?

11 REPLIES 11
by Grand Master
Grand Master

Re: Mobile data not working?

@Bexii1984  What do you get when you click THIS turn wifi off on the device first.

by Bexii1984 Contributor
Contributor

Re: Mobile data not working?

It comes up with the add-on menu, telling me that I have 1GB of data and the add-on is active

by Grand Master
Grand Master

Re: Mobile data not working?

@Bexii1984  ok so you do have data.  

 

Have you had a look at THIS ? 

by Bexii1984 Contributor
Contributor

Re: Mobile data not working?

Yeah - there are no known issues in my area 😕

by
EE Employee

Re: Mobile data not working?

Hi @Bexii1984 and welcome to the community.

 

We did have an issue yesterday with add on purchased not working, but this was resolved overnight.

 

Are you now able to use the data?

 

Many thanks,

 

Lee

by Bexii1984 Contributor
Contributor

Re: Mobile data not working?

No, still nothing

by
EE Community Support Team

Re: Mobile data not working?

Good morning @Bexii1984

 

Just checking in with you to see if everything is now resolved for you?

 

Thanks

 

Richard

 

🙂

by Bexii1984 Contributor
Contributor

Re: Mobile data not working?

Not yet. Have been told by an EE rep to do a sim swap to see if it's an issue with the sim or phone.

 

Just odd because everything was working until my data ran out 😕

by
EE Community Support Team

Re: Mobile data not working?

Was that a member of our technical team you spoke with?

 

If so @Bexii1984 have they explained what you need to do and the next steps?

 

Thanks

 

Richard

 

🙂

by Bexii1984 Contributor
Contributor

Re: Mobile data not working?

Well I discovered what the issue was. It was the add-on itself! My 7 day data ran out (still wasn't able to access Internet). I decided to try it again on the off chance and it worked straight away!

 

I just hope i can het that money back for the add-on because none of it was used 😕

by
EE Community Support Team

Re: Mobile data not working?

Hello there @Bexii1984

 

Thanks for coming here.

 

Glad you got this sorted.

 

Please do give us a call the team will see what they can do 🙂

 

Thanks, Leanne!

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