by Domburney
Visitor

Mobile data not working

Hi, hoping someone can help.

Recently I've been having some issued regarding my data not working some days it does others it doesn't. I can't use majority of my apps when out and about and can't use the internet (says you are offline) but WhatsApp messages still come through. This is happening quite a lot recently is there anything I can do to get my data working full time? None of my apps are restricted and data is turned on. My phone is a Samsung S7 its up to date on updates and it's a personal contract 

2 REPLIES 2
by Grand Master
Grand Master

Re: Mobile data not working

Hi, 

 

  • Make sure data is active and you haven't set and restrictions (settings, data) 
  • Are you using power save? 
  • Are you using any apps/services blocking your connection like lookout? 
  • Have you tried factory resetting, if this doesn't work you may need to try a new sim. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Mobile data not working

Welcome to the community @Domburney.

 

Please try the suggestions by @Northerner and let us know how you get on 🙂

 

Thanks!

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.