by RachK Investigator
Investigator

Mobile data not working

Since two days ago my mobile data has stopped working even though it is showing I'm connected to the network. I noticed this when my notifications would only come through when I'm connected to wifi.

 

I have a Google Pixel phone on EE network, purchased the phone online about two months ago. I've had no network problems until now.

 

I hope someone can help! Thanks.

15 REPLIES 15
by Grand Master
Grand Master

Re: Mobile data not working

@RachK. Click THIS with wifi off on the device and what does it say ? 

by RachK Investigator
Investigator

Re: Mobile data not working

Hi Chris,

 

The link shows I have 261mb of 2gb left and my recent data status is active.

 

I have just restarted my phone and my data symbol is showing 4G but with a small cross.

by Ace Contributor
Ace Contributor

Re: Mobile data not working

EE experienced another outage today, whilst their twitter team seemingly have popped out for a long lunch.

by Grand Master
Grand Master

Re: Mobile data not working

@RachK  I've just been informed that some EE customers are having issues with data,  this is not a device or account issue but a network one and there is nothing that you can do to correct this and EE are looking in to it to fix this issue. Sorry. 

by
EE Community Support Team

Re: Mobile data not working

Hi @RachK,

 

Welcome to the EE Community.

 

There was a data issue affecting some customers' internet access earlier today. This is now resolved, and we apologise for any inconvenience caused.

 

Thanks

 

James

by jstodd25
Explorer

Re: Mobile data not working

Still hasn't been resolved for me.  Still can't access anything online on my mobile data

by
EE Employee

Re: Mobile data not working

Hi @jstodd25 and welcome to the Community

 

Have you tried to power off the device and back on.

 

Does this help?

 

Many thanks,

 

Lee

by jstodd25
Explorer

Re: Mobile data not working

yup,  turned mobile data on and off.  powered off,  power off and restart.

 

not working.  got the 4G logo but not able to use internet or play store.

 

Get emails through ok weirdly enough though

by skreamuk Investigator
Investigator

Re: Mobile data not working

no mobile data for me either 😞

by
EE Employee

Re: Mobile data not working

Hi @jstodd25 and @skreamuk

 

Thanks for letting us know.

 

We’re continuing to work to fix this ASAP, and we apologise for any inconvenience caused.

 

Many thanks,

 

Lee

 

 

by skreamuk Investigator
Investigator

Re: Mobile data not working

Hi, ive just received an sms saying the problem is now fixed and to restart my device.

Ive done this and still have no data !! very annyoing

by skreamuk Investigator
Investigator

Re: Mobile data not working

After a 20min wait on the phone to C/S all sorted 😉

by
EE Employee

Re: Mobile data not working

by RachK Investigator
Investigator

Re: Mobile data not working

Hi @James_B

 

My data is now working so must've been the data issue EE was having. 

 

Thanks for your help!

 

Rachel

by
EE Employee

Re: Mobile data not working

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