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by NDDLB Investigator
Investigator

Mobile data not working

 Hi, 

 

I received my Samsung Galaxy S9 on pay monthly yesterday, and it was working great, I could use my data and everything was running smoothly. But then my account was suspended due to a fault with the system which is now rectified after a call to customer service, and my account is back up and running and I can call and text people. However I am now unable to use my data at all? And I've checked and still have 4.4GB left.

 

At the same time as my account being reinstated, my Pac code switched my old number over to this SIM card. So I am unsure which thing has caused it to stop working, but any help would be appreciated!!

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Mobile data not working

It all gets done in stages with porting of the number so if it isn't working by the morning I would give EE a ring


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
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by
EE Community Support Team

Re: Mobile data not working

Hi @NDDLB,

 

Welcome to the EE Community. Smiley Happy

 

Are you able to use your data this morning?

 

If not, can you try restarting your phone and let me know if that helps?

 

Thanks

 

James

by NDDLB Investigator
Investigator

Re: Mobile data not working

Hi,

 

Yes it's officially working now so it must have been due to my number switching over. 🙂

 

 

by
EE Community Support Team

Re: Mobile data not working

Great news @NDDLB Smiley Happy

 

Thanks for the update.

 

James

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