by Dargasinski Investigator
Investigator

Mobile data not working properly!

Hello

 

I have mobile data and I have plenty of it left but recently I have had an issue with apps like Facebook and Snapchat and messenger. I will get notifications from them but when I go on there will be nothing there and when I try sending messages on all apps they will not send. Everything works fine on Wi-Fi but not on my mobile data.

 

Thanks

17 REPLIES 17
by Grand Master
Grand Master

Re: Mobile data not working properly!

Have a look at Switching Content Lock OFF or ON . It is switched on on new contracts/upgrades & seems to affect social sites.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Mobile data not working properly!

Good Afternoon @Dargasinski

 

Welcome to the community 🙂

 

Have you been able to follow the advice from @XRaySpeX?

 

Katie

 

by Dargasinski Investigator
Investigator

Re: Mobile data not working properly!

I have had this contract for a while now andit has only just started doing this like last week

by
EE Community Support Team

Re: Mobile data not working properly!

Hi @Dargasinski

 

What mobile phone have you got?

 

Do you have data remaining? you can check this by logging into your My EE

 

Thanks, 

 

Katie

by Dargasinski Investigator
Investigator

Re: Mobile data not working properly!

I have a samsungs galaxy s8+ and i have about 15gb remaining

by Grand Master
Grand Master

Re: Mobile data not working properly!

Can you get to ordinary sites?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Dargasinski Investigator
Investigator

Re: Mobile data not working properly!

No i cannot, It just comes up saying "This site cannot be reached"

by
EE Community Support Team

Re: Mobile data not working properly!

Thank you for confirming this @Dargasinski

 

Is there any updates available for these apps?

 

Is your phone running on the latest software?

 

Katie 🙂

 

 

by Dargasinski Investigator
Investigator

Re: Mobile data not working properly!

There is no updates for these apps and there should be a new PIE update on my mobile but it realeses differently on every s8+

by
EE Community Support Team

Re: Mobile data not working properly!

Have you had the chance to speak with our technical care team @Dargasinski? They will be able to run a full diagnostics for you. 

 

Katie 🙂

by Dargasinski Investigator
Investigator

Re: Mobile data not working properly!

where can i find this?

by
EE Community Support Team

Re: Mobile data not working properly!

You can use the online chat which should appear at the bottom of this page @Dargasinski

 

Alternatively, you can call 150 from your handset. 

 

Katie 🙂

by Grand Master
Grand Master

Re: Mobile data not working properly!

Click on the link in @Katie_B 's last post.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Dargasinski Investigator
Investigator

Re: Mobile data not working properly!

There is nothing that says online chat

by
EE Community Support Team

Re: Mobile data not working properly!

Please click on the link in my last post. At the bottom of the page there is an option for 'Let's chat' @Dargasinski .

 

Katie 🙂

by Dargasinski Investigator
Investigator

Re: Mobile data not working properly!

Thank You

 

by Grand Master
Grand Master

Re: Mobile data not working properly!

If you are on contract, on the Get in Touch page open up the "EE                  +" & you will find Live Chat, when it's available during EE UK opening hours, looking like:

 

Capture.JPG

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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