by sbamford
Explorer

Mobile data not working on iPhone 6s with IOS 10.2.1.

I was requested to accept a carrier update around th end of last week. Now set to EE 27.2

Working back it seems like it was then that my mobile data stopped working.

I've done the following without success:

 

  • Turning off and on again.
  • Turning off and on the airplane mode etc.
  • Doing a reboot/force restart.
  • Taking SIM card out and then in again.
  • Resetting all network settings.

 

I haven't gone to the extent of doing a full factory reset as I'd rather not unless I really  have to!

 

On one of your community postings someone had to reset their Access Point Names: 

https://community.ee.co.uk/t5/4G-and-mobile-data/Mobile-Data-not-working/m-p/510479

Could this be the issue?

 

Thanks.

 

Steve

   

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Mobile data not working on iPhone 6s with IOS 10.2.1.

@sbamford  You don't get access to the APN on your device with EE.   But we can try this if you wish.  

 

Click THIS to go to this site on your phone.  

 

Click "Create APN"

 

select "Country" 

select "Everything Everywhere"

 

it will look like this

 

IMG_1784.PNG

 

click create APN. 

 

And wait for this screen

 

IMG_1783.PNG

 

 

Install the newly created APN ( top right) 

 

Then turn off/on the device 

 

If this doesn't work you'll need to factory restore your device.  

3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Mobile data not working on iPhone 6s with IOS 10.2.1.

@sbamford  You don't get access to the APN on your device with EE.   But we can try this if you wish.  

 

Click THIS to go to this site on your phone.  

 

Click "Create APN"

 

select "Country" 

select "Everything Everywhere"

 

it will look like this

 

IMG_1784.PNG

 

click create APN. 

 

And wait for this screen

 

IMG_1783.PNG

 

 

Install the newly created APN ( top right) 

 

Then turn off/on the device 

 

If this doesn't work you'll need to factory restore your device.  

by sbamford
Explorer

Re: Mobile data not working on iPhone 6s with IOS 10.2.1.

Hi Chris. You're a star!

 

I was a bit sceptical having to go to New Zealand for the solution, but it seems to have worked!

 

First new APN worked but didn't after a off/on.

I then went through the process again with a new APN and a few restarts it's still working.

 

I'll see how it goes, but hopefully that's cured it. Many thanks!

by Grand Master
Grand Master

Re: Mobile data not working on iPhone 6s with IOS 10.2.1.

@sbamford   That's great to hear.  Please do come back if you have issues again as it been awhile since I had to use that site myself.    The site has been online since around 2008 and I do have faith in it and I've never had an issue when I used to use it.

  Brilliant. 

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