by Jojo4 Investigator
Investigator

Mobile data not working on Iphone

Since my os upgrade I have no mobile data. My phone tells me to switch it in but it’s on. Tech help told me to reset network setting which hasn’t helped. Any suggestions? 

4 REPLIES 4
by
EE Community Support Team

Re: Mobile data not working on Iphone

Hi @Jojo4

 

Welcome to the community. 🙂

 

Resetting the network settings usually fixes this type of problem.

 

You may need a carrier settings update. To check this, please go to Settings >>> General >>> About.

 

If one is available, it will pop up automatically.

 

Please let me know if that helps.

 

Chris

by Jojo4 Investigator
Investigator

Re: Mobile data not working on Iphone

Hi, thanks for that, but no nothing came up.

Jo

Sent from my iPhone
by Jojo4 Investigator
Investigator

Re: Mobile data not working on Iphone

Hi thanks for that, but no, nothing popped up!

by
EE Community Support Team

Re: Mobile data not working on Iphone

OK, thanks @Jojo4

 

As this has only happened since the iOS update, it may be worth doing a back up and restore on the iPhone.

 

Please let me know if that works.

 

Chris

 

 

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