by pao-sev Investigator
Investigator

Mobile data not working android

I had to turn off my phone and when turning it on the mobile data wasn't working

I tried restarting to default settings and keeps not working. What should I do?

I have a Motorola nexus 6

Thanks

 

10 REPLIES 10
by pao-sev Investigator
Investigator

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

Hi!

I'm having the same issue and I'm also in Spain

by
EE Community Support Team

Re: Mobile data not working android

Hi @pao-sev,

 

Welcome to the EE Community.

 

Are you only having this problem in one location or everywhere?

 

Have you tried selecting a different network manually?

 

Thanks

 

James

by pao-sev Investigator
Investigator

Re: Mobile data not working android

Not back in UK yet. So far everywhere in Spain

by
EE Community Support Team

Re: Mobile data not working android

Thanks @pao-sev

 

Have you tried selecting a different network manually?

 

James

by pao-sev Investigator
Investigator

Re: Mobile data not working android

No,which one should I pick? Just worried to pick the wrong one and get in trouble

by
EE Community Support Team

Re: Mobile data not working android

Hi @pao-sev,

 

Don't worry, you can switch back to automatic selection at any time.

 

Test each available network and let me know if any allow you to use data.

 

Thanks

 

James

by AnaGR
Explorer

Re: Mobile data not working android

Hello James,

 

I’m having the same issue. I’m in Spain and my mobile data was working fine until yesterday when it stopped working. This week at first it did recognise a carrier (Orange)   and had data, then yesterday it still recognise Orange but no mobile data. When I tried to look for another carrier manually I couldn’t find any (not even orange that was automatically recognised). Right now it just doesn’t recognise anything, just says “no service” and can’t find any carriers.

 

hope you can help! 

by
EE Community Support Team

Re: Mobile data not working android

Hi @AnaGR,

 

Welcome to the EE Community.

 

This sounds like a local network issue. Are you able to test in a different location?

 

Thanks

 

James

by AnaGR
Explorer

Re: Mobile data not working android

Yes, it doesn’t work anywhere. All my family serns to get network and I can’t get any in places I had no issues just 2 days ago.

by
EE Community Support Team

Re: Mobile data not working android

Hi @AnaGR,

 

Please get in touch with customer services so we can take a quick look at your account.

 

You can also chat with customer services online by logging into My EE.

 

Thanks

 

James

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