by TS040 Investigator
Investigator

Mobile data isn't working

My mobile data currently isn't working at all, and hasn't done for the last 2 weeks or so. 

 

When it stopped working, I noticed that I still had data left over for that month (around 400MB or so), but I wasn't able to navigate any website that wasn't EE's own websites. What's more, I share a contract with a family member, and their phone is perfectly fine; they can browse the Internet whenever they want.

 

I decided that I would wait until the 23rd of this month for my data to roll over, but unfortunately, I'm still unable to connect to the majority of websites. I have no idea what's going on - any help? I've already tried restarting my phone, putting it into airplane mode, and resetting my network settings, but none of those have worked.

15 REPLIES 15
by
EE Employee

Re: Mobile data isn't working

Hello @TS040

 

Thanks for joining the EE Community! Smiley Happy

 

What phone are you using?

 

Have you checked to make sure your data is turned on in your phone settings?

 

Does your phone show a 3G or 4G signal?

 

Thanks - Karen. Smiley Happy

by TS040 Investigator
Investigator

Re: Mobile data isn't working

Hi Karen,

 

I'm using an iPhone 6. The mobile data is switched on, and it shows a 4G signal.

by
EE Employee

Re: Mobile data isn't working

Thanks for getting back to me @TS040

 

Is everything OK when you're connected to WiFi?

 

Are you running the latest software?

 

Thanks - Karen. Smiley Happy

 

 

by TS040 Investigator
Investigator

Re: Mobile data isn't working

Hi Karen, (sorry for the late reply)

 

My phone is perfectly fine when connected to WiFi; I can browse any website. 

 

My phone is also on the latest firmware.

by
EE Employee

Re: Mobile data isn't working

No problem at all @TS040

 

What error do you get when trying to access the internet?

 

Are all internet based apps the same as well?

 

One last quick question - If you go to Settings > General > About > Available > How much space do you have?

 

Thanks - Karen. Smiley Happy

by TS040 Investigator
Investigator

Re: Mobile data isn't working

Hi Karen,

 

I don't get any errors at all; the page stays white and doesn't load.

 

Internet based apps behave in the same way - they don't load.

 

I currently have 1.09GB of space left.

 

 

by
EE Employee

Re: Mobile data isn't working

Hi and welcome to the Community @TS040

 

This does sound very unusual indeed.

 

Have you spoken to one of our technical teams to have a diagnostic ran?

 

Many thanks,

 

Lee

by WeeFreeMen Investigator
Investigator

Re: Mobile data isn't working

Hey

my recomendation if there is another provider in your area that does 4G..

Switch.

I have been having problems since FEB and they still dont fix it.

 

by Grand Master
Grand Master

Re: Mobile data isn't working

@TS040.  Have you tried clearing the history and web sitedata ? 

 

Go to Settings>Safari and click Clear History and WebSite Data. 

by Grand Master
Grand Master

Re: Mobile data isn't working

@WeeFreeMen  In case you didn't read the original post it's a shared tariff and the other device works ok.  So it's a device related issue.  

by
EE Employee

Re: Mobile data isn't working

Morning @TS040

 

What size iPhone do you have?

 

Have you tried @Chris_B's advice?

 

I'm determined to get to the bottom of this!

 

Thanks - Karen. Smiley Happy

by Grand Master
Grand Master

Re: Mobile data isn't working

@Karen_C  It's a iPhone 6. About 4-5 posts above this. 

by
EE Employee

Re: Mobile data isn't working

Morning @Chris_B

 

I was just asking the memory size. Smiley Happy

by TS040 Investigator
Investigator

Re: Mobile data isn't working

Hi Karen,

 

It's a 16GB model.

by
EE Community Support Team

Re: Mobile data isn't working

Hi @TS040,

 

Please head over to our get in touch page where you can chat with our technical help team online.

 

They'll be happy to look at this in more detail for you.

 

Let us know how you get on.

 

Thanks Smiley Happy

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.