by aspencat2000 Investigator
Investigator

Mobile data in iphone X doesn't work

Hi this is my day 3 with ee. Wifi is working but data is not. I've deleted profiles, turned it off and on, and when I that link (http://add-on.ee.co.uk/status), it says no problems.... 

 

Please help!!

6 REPLIES 6
by aspencat2000 Investigator
Investigator

Re: Mobile data in iphone X doesn't work

I also Reset Network settings...

by Grand Master
Grand Master

Re: Mobile data in iphone X doesn't work

@aspencat2000  If you text  BALANCE to 150 what message do you get back ?     

Are you a contract or PAYG customer? 

by aspencat2000 Investigator
Investigator

Re: Mobile data in iphone X doesn't work

Hi,

 

It says:

 

Your current balance as of today 10:42 is £0.00. You have 96 minutes, unlimited texts and 2.0GB remaining until 16/08/2019 for your £10 Data Pack. Your remaining data includes of rolled over data. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

 

It’s a PAYG account

by Grand Master
Grand Master

Re: Mobile data in iphone X doesn't work

@aspencat2000   Is this on all apps or only some ?  Can you use Safari at all ?  Is cellular data enabled if you open control centre? Have you allowed these apps to use cellular data ?  

by aspencat2000 Investigator
Investigator

Re: Mobile data in iphone X doesn't work

It’s all apps. Data is enabled...

by
EE Community Support Team

Re: Mobile data in iphone X doesn't work

Hi there @aspencat2000

 

Thanks for coming here.

 

What happens when you try and access any apps or Safari?

 

Are you in the UK at the moment?

 

Leanne 🙂

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