22-05-2017 10:38 PM
After I upgraded for a new contract and new device my data doesn't work properly. This only started the after my new contract started. Went to EE shop and they exchange my new phone and gave me a new SIM card. And still I have the problem with mobile data
22-05-2017 10:44 PM
What is make and model of your phone.?
And what issue you facing with your Data.?
22-05-2017 10:48 PM
Samsung Galaxy S8. I bought the phone on the 29 April. The mobile data was working perfectly. But on 9 may the new started. That was when the problem started. I switch the data on and try to use amazon App or Google Chrome, or ee app and says that there's no signal. And the data is on.
22-05-2017 10:56 PM - edited 22-05-2017 10:58 PM
Have you try to network resettings?
And also please click here Network Status Checker
If any work going on your area.
22-05-2017 11:03 PM
Yes I already tried that. There's no work in my area. The problem started since I upgraded.
22-05-2017 11:05 PM
It not in one area that this happen. Everywhere I go, it the same thing.
23-05-2017 12:18 AM
It's OK hopefully technical team will Help you in this situation.
Please let us know when it sort out for you.
24-05-2017 01:03 AM
Sorry to hear that what was there findings.
24-05-2017 01:47 AM
They can see that my data works and stops with no reason. They still don't know if the problem is also the phone. But this is the second one I have because they exchange the one I original purchase on EE Shop. 😑😑. But i still have time from the 30 days to exchange it again... My bill is paid and I can't use it normally... 😑😑😑😑
24-05-2017 05:35 AM
@Luisornelas If this is the 2nd device with the same issue then it's not a faulty device. Have you reset the phone to factory settings don't change anything and see how that goes.
24-05-2017 07:19 AM
24-05-2017 09:38 AM
The tech team send me a text saying that they updated my settings, and that a needed to turn on the phone. But the problem is still there. I used smart switch. The weird thing is that connected to wireless there's no problem. All works perfectly.
24-05-2017 09:57 AM
I tried that and it works .but I never know when I can use my data, because the 4g is on and I can't use it.
24-05-2017 10:32 AM
It's not a device issue then - it's something on your phone from the backup that is causing the issue.
You'll need to factory reset your phone and set up a new device.
Once you've done this you can gradually restore your apps/content - this will help discover what is causing the issue.
Thanks - Karen.