by Mtann

Mobile data I'm owed

I have recently moved and was speaking to a member of your team who was very helpful, I have to wait for my wifi to be activated I was given 50 GB but it hssnt gone on my phone yet just wondering how long it takes? 

by Ace Contributor
Ace Contributor

Re: Mobile data I'm owed

Hi @Mtann theres no account access here on the community I would recommend giving customer services a call on freephone 0800 956 6000 opt 2 opt 4 they will be able to check your account and apply the data for you if it haven't been applied correctly.





by Grand Master
Grand Master

Re: Mobile data I'm owed

Hi @Mtann 


Try restarting your device. Then text BA to 150, what does it say?



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

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