by Sarah50
Visitor

Mobile Data not working!

Hi, I’ve recently upgraded my phone and I cannot connect to 4G at all - Pictures load on apps but they do not refresh and I cannot use Siri unless I can connected to WiFi - please can you help. I’ve already reset my network settings and this has not worked. Thanks

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Mobile Data not working!

Hi @Sarah50

 

Welcome to the EE Community,

 

I would recommend contacting technical support on 0800 956 3146 from a landline so they can do diagnostics with yourself.

by Grand Master
Grand Master

Re: Mobile Data not working!

@Sarah50: Could it be your Switching Content Lock OFF or ON ? Content Lock is reset ON with new & upgraded phones & often blocks social sites.

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