Mobile Data not working!

Hi, I’ve recently upgraded my phone and I cannot connect to 4G at all - Pictures load on apps but they do not refresh and I cannot use Siri unless I can connected to WiFi - please can you help. I’ve already reset my network settings and this has not worked. Thanks

by Ace Contributor
Ace Contributor

Re: Mobile Data not working!

Hi @Sarah50


Welcome to the EE Community,


I would recommend contacting technical support on 0800 956 3146 from a landline so they can do diagnostics with yourself.

by Grand Master
Grand Master

Re: Mobile Data not working!

@Sarah50: Could it be your Switching Content Lock OFF or ON ? Content Lock is reset ON with new & upgraded phones & often blocks social sites.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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