by ben3ab
Explorer

Mobile Data being used whilst on WiFi Network.

Hi guys,

 

Started to have a very annoying issue lately with my Iphone 6s.

I have a 5 GB data plan, but occasionally it will be used up on WiFi.

For instance, I will get home after not using much data though the day. Then I'll make a video call or watch a few videos and out of nowhere get a text from EE saying I'm running out of data.

 

It has nothing to do with my WiFi network. It is fast and stable.

Really out of ideas here, leading me to have no data for the rest of the billing cycle.

 

Ben

3 REPLIES 3
by Grand Master
Grand Master

Re: Mobile Data being used whilst on WiFi Network.

Hi, 

 

There are solutions to this problem if you search Google. 

 

  • Try a hard reset 
  • Try resetting your network 
  • Try forgetting your WiFi network and then reconnection fresh. 

Thanks 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by ben3ab
Explorer

Re: Mobile Data being used whilst on WiFi Network.

Hi,

 

Thanks for the info.

This issue has happened on a few occasions though. And since then all of the points below have been done. It happens out of the blue and really catches me off guard.

 

Is there anything I can do for the rest of this month? In one evening it used all of my 5 GB data and my plan resets on the 9th.

by
EE Community Support Team

Re: Mobile Data being used whilst on WiFi Network.

Hi @ben3ab

 

Welcome to the community. 🙂

 

I see @Northerner has offered you some helpful tips already.

 

WiFi assist uses mobile data to stabilise your WiFi connection when the connection is poor. It may be worth checking to see if it is turned off:-

 

Tap Settings >>> Mobile Data >>> Toggle WiFi assist OFF

 

With regard to your allowance for the rest of the month, the only option is to purchase some more data or have a chat with our customer service team about it.

 

Hope this helps going forward.

 

Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.