21-10-2017 09:04 PM
Started to have a very annoying issue lately with my Iphone 6s.
I have a 5 GB data plan, but occasionally it will be used up on WiFi.
For instance, I will get home after not using much data though the day. Then I'll make a video call or watch a few videos and out of nowhere get a text from EE saying I'm running out of data.
It has nothing to do with my WiFi network. It is fast and stable.
Really out of ideas here, leading me to have no data for the rest of the billing cycle.
21-10-2017 11:21 PM
There are solutions to this problem if you search Google.
22-10-2017 12:19 AM
Thanks for the info.
This issue has happened on a few occasions though. And since then all of the points below have been done. It happens out of the blue and really catches me off guard.
Is there anything I can do for the rest of this month? In one evening it used all of my 5 GB data and my plan resets on the 9th.
22-10-2017 01:05 PM
Welcome to the community. 🙂
I see @Northerner has offered you some helpful tips already.
WiFi assist uses mobile data to stabilise your WiFi connection when the connection is poor. It may be worth checking to see if it is turned off:-
Tap Settings >>> Mobile Data >>> Toggle WiFi assist OFF
With regard to your allowance for the rest of the month, the only option is to purchase some more data or have a chat with our customer service team about it.
Hope this helps going forward.