by inflightelite Investigator
Investigator

MIFI BOX NOT Working in USA

I just got my MIFI Box in this week and it worked very well in UK and its on a EE MAX Plan that includes the EU and the USA and Canada, I am today in the USA and it is NOT working, can anyone help me as to why ? Is it a setting  that I have to change ie 2.5 to 5 in settings or do I change the UK to USA or whatever else in the set up, please help I am lost

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: MIFI BOX NOT Working in USA

Hi @Prihel.

 

I have just done some digging and can confirm this device will only run on bands that are supported in the EU and Asian countries.

 

You are more than welcome to use the data on your IPhone as a personal hotspot.

 

Many thanks,

 

Lee

13 REPLIES 13
by
EE Community Support Team

Re: MIFI BOX NOT Working in USA

Hi @inflightelite,

 

Welcome to the EE Community.

 

Did you activate roaming before you travelled?

 

If not, please take a look at this roaming help guide for more information.

 

Thanks

 

James

by inflightelite Investigator
Investigator

Re: MIFI BOX NOT Working in USA

Yes Idid activate roaming 

by
EE Community Support Team

Re: MIFI BOX NOT Working in USA

Hi @inflightelite,

 

You shouldn't have to modify any settings for it to work.

 

What happens when you try to load a webpage?

 

Thanks

 

James

by inflightelite Investigator
Investigator

Re: MIFI BOX NOT Working in USA

Yes I did activate Roaming before i left i sent an sms to 150 with roaming, but my MIFI Box is still not working

by Grand Master
Grand Master

Re: MIFI BOX NOT Working in USA

@inflightelite  Did you put the mifi sim in your phone to do this ?  Or was your phone sim in the device ?   If It was your phone sim and not the mifi sim then you didn’t activate roaming on the mifi sim but only on your phone sim,    It had to be sent from the sim that you want roaming activated on. 

by inflightelite Investigator
Investigator

Re: MIFI BOX NOT Working in USA

Ok so this is what happend.

 

The MIFI Unit I purchased outright with EE, it did not come with a SIM, I use my Phone SIM, I take it out of the phone and place it in the MIFI Unit.

 

No I know this works as (a) in the UK that worked well, the Phone Sim went into the MIFI and all worked well. (b) on the Phone with the sim placed back in the phone i texted ROAM 150 and got back a message I was set up for Roaming. (c) it is a EE 4G Max Plan, (d) upon arrival in USA the sim no longer works in the MIFI Unit, 

 

So as you can see I am lost as to what to do next.

 

ANy suggestions or help ?

 

Thank you

 

 

by davidthornton Established Contributor
Established Contributor

Re: MIFI BOX NOT Working in USA

Tried the SIM back in a phone to see if it works while roaming in US?

 

Are you on "old max" or "new max"? Only the new max tariffs, introduced within the previous 30-60 days, include US roaming. 

by inflightelite Investigator
Investigator

Re: MIFI BOX NOT Working in USA

Yes its a NEW EE 4G MAX 12 month contract,,,, and yes the SIM when put bck into my iphone it works ?

 

any suggestions ?

 

Apprecaite it 

 

Gary 

by
EE Community Support Team

Re: MIFI BOX NOT Working in USA

Hi @inflightelite,

 

We don't sell mobile WiFi devices without a SIM.

 

Was it a pay as you go device? Which model is it?

 

What happens when you connect to the device and try to load a webpage?

 

Thanks

 

James

by Ace Contributor
Ace Contributor

Re: MIFI BOX NOT Working in USA

@inflightelite have you enabled roaming on the mifi device?

by Prihel Contributor
Contributor

Re: MIFI BOX NOT Working in USA

Hi

Just FYI, I had the same question, regarding a new MIFI box (mini) on a MAX plan for use in the EU. Level2 customer support at EE, both on the phone and on chat, have now told me that the box doesn't work outide the UK. The SIM does, but for some reason the box doesn't. Incredibly frustrating.

by Ace Contributor
Ace Contributor

Re: MIFI BOX NOT Working in USA

Gogole suggests you need to log into mifi and enable roaming.

 

Once connected to it via wifi wifi, go to http://192.168.1.1

 

default username and password is admin/admin

 

Under Connection tab, look for connect when roaming and select it, and now hopefully it will work.

by
EE Employee
Solution

Re: MIFI BOX NOT Working in USA

Hi @Prihel.

 

I have just done some digging and can confirm this device will only run on bands that are supported in the EU and Asian countries.

 

You are more than welcome to use the data on your IPhone as a personal hotspot.

 

Many thanks,

 

Lee

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