by HobbitSheep Investigator
Investigator

Lost signal

So I've had my iPhone 7 plus since December. Never had any issues with signal. Then over the last 2 weeks my phone keeps losing signal. Putting my phone in airplane mode & also restarting it does nothing. Reported the issue incase there was a problem with the area, but apparently there isn't. 

 

Any ideas? Can't even ring 150 at the moment. Haven't had signal since yesterday afternoon. Now. Even been to different places  to try. Tar 

5 REPLIES 5
by Profile closed
Not applicable

Re: Lost signal

Try a network reset by going to Settings>General>Reset>Reset Network Settings and follow the prompts until your iPhone reboots.

by HobbitSheep Investigator
Investigator

Re: Lost signal

Tried that & unfortunately no joy 😕 but thank you any way 

by
EE Community Support Team

Re: Lost signal

Good mornning @HobbitSheep

 

Welcome to community 🙂

 

I'm sorry to hear about the signal problems you are having.

 

I know @Profile closed has tried to help out with this already.

 

Because the help he has given hasn't worked, my gut feeling is that there may be a problem with your SIM card.

 

We would always advise to try the following

 

A few things to try...

 

Some problems can be sorted on your phone.

 

Try these quick fixes.

 

1. Turn airplane mode on and off again - I can see this hasn't helped

2. Restart your device - This hasn't helped.

3. Check you have the latest software - Have you tried this one?

 

If the software is up to date, then we may need you to GET IN TOUCH with our Technical support team.

 

Are you a pay monthly personal or a pay as you go EE customer?

 

Thanks

 

Richard

 

🙂

 

 

by HobbitSheep Investigator
Investigator

Re: Lost signal

Yes my phone is up to date on the current ISO. & im a pay monthly customer. How can I get in touch with the technical team please?

by
EE Community Support Team

Re: Lost signal

Hi @HobbitSheep

 

Thanks for getting back in touch so soon 🙂

 

Please use GET IN TOUCH to contact the technical team.

 

If you tap the EE drop down, it will open a link to chat online as well with them.

 

Best of luck

 

Richard

 

🙂

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