by Fletchv1 Investigator
Investigator

Lost internet access without WiFi and phone now overheats.

While out walking I suddenly lost 4G connection and all the rest unless I connect to the WiFi and my phone will randomly start to overheat.

7 REPLIES 7
by
EE Community Support Team

Re: Lost internet access without WiFi and phone now overheats.

Hi @Fletchv1,

 

Thanks for joining the EE Community.

 

Has your signal returned?

 

If not, have you tried restarting your phone?

 

James

 

 

by Fletchv1 Investigator
Investigator

Re: Lost internet access without WiFi and phone now overheats.

Yes I have restarted left it off for a day and done multiple checks and scans
by
EE Community Support Team

Re: Lost internet access without WiFi and phone now overheats.


Morning @Fletchv1

 

Thanks for coming back to us.

 

What device are you using?

 

Are you with us on pay monthly or pay as you go?

 

Thanks, Leanne 🙂

by Fletchv1 Investigator
Investigator

Re: Lost internet access without WiFi and phone now overheats.

Pay monthly and Samsung A5 2017 model.
by
EE Community Support Team

Re: Lost internet access without WiFi and phone now overheats.

Great thanks @Fletchv1

 

What happens when you try and access the internet?

 

Is the device overheating every time you use it?

 

Thanks, Leanne.

by Fletchv1 Investigator
Investigator

Re: Lost internet access without WiFi and phone now overheats.

Nothing happens just says you are offline and it sometimes heats up when using it and sometimes when it's just in my pocket not being used.
by
EE Community Support Team

Re: Lost internet access without WiFi and phone now overheats.

Thanks @Fletchv1

 

If you get in touch with our customer service team they will get this looked into for you,

 

Let me know how you get on 🙂

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