by Daveisagoodguy
Explorer

Lost 4G connection

Since my Samsung galaxy s6 updated the softwear this morning i cant seam to get my 4GG Back . I have tried network search  but nothing, can anyone help please!?!

4 REPLIES 4
by Grand Master
Grand Master

Re: Lost 4G connection

Hi, 

 

Try clearing your cache via recovery and if that doesn't work factory reset. (backup first) 

 

Thanks 




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by
EE Community Support Team

Re: Lost 4G connection

Hello there @Daveisagoodguy

 

Thanks for coming here for help with this.

 

Is this in all areas?

 

Does any service show on the device?

 

Thanks 🙂

 

 

 

by Daveisagoodguy
Explorer

Re: Lost 4G connection

Hi leanne_T Thanks for your help. I realised since i bought a new bump case for my phone. It must have been blocking the signal as it was aluminium, since i took that of the signal seams fine now. Shame as it was a nice case, but thanks a lot for your reply. Take care x

by
EE Community Support Team

Re: Lost 4G connection

I see @Daveisagoodguy

 

spot_prize_alert (1).png

 

Thank you for letting me know and helping anyone else that may have purchased a similar case.

 

Because I loved the great information you posted today, I’d love to treat you to dinner on us.

I’m going to private message you – please reply to that message with your address details so that I can pop a restaurant voucher in the post.

Happy Friday 🙂

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