by Ovi
Explorer

Just bought sim card, already activated but mobil date not working (iphone)

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Just bought new sim card, already activated thru LhR10 but my mobil data isnt working in my iphone 5se. Help pls
6 REPLIES 6
by Grand Master
Grand Master

Re: Just bought sim card, already activated but mobil date not working (iphone)

@Ovi  Is mobile data enable? Have you allowed the apps to use mobile data ? 

by
EE Community Support Team

Re: Just bought sim card, already activated but mobil date not working (iphone)

Hi @Ovi,

 

Welcome to the EE Community.

 

Are you able to make calls and send texts?

 

Thanks

 

James

by Ovi
Explorer

Re: Just bought sim card, already activated but mobil date not working (iphone)

Mobile data is enable for all apps. I have reset the network, setting, restart, but it’s still not working. 

by
EE Employee

Re: Just bought sim card, already activated but mobil date not working (iphone)

Hi @Ovi 

 

I've come across this before but can't remember how I resolved it.

 

Is there in any of the settings for data access point or APN settings?

 

Many thanks,

 

Lee

by Ryan_K Established Contributor
Established Contributor

Re: Just bought sim card, already activated but mobil date not working (iphone)

Look in Settings, General and if there is a profile (common on unlocked phones), delete it. This may prevent data connection.

by
EE Employee

Re: Just bought sim card, already activated but mobil date not working (iphone)

Cheers @Ryan_K

 

I knew it was somewhere 🙂

 

Cheers

 

Lee

 

 

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