by Charlotte42 Investigator
Investigator

Is there a way to check my previous data usage?

My phone says I have used all my 7GB data this month despite it only being 3 days in and I don't use my phone very often. I've rung EE and they've given me some worrying breakdowns but for 47% they can't access to tell me what it's been used for. I would like to see if there is some way I can get a full break down of my usage to check what's going on?! I've downloaded a few of the data tracking apps of the App Store but none of them seem to access historic data. I'm just so fed up of EE. The only point I went with them is for the data plan and it looks like a problem that a lot of people are facing. Would be good if anyone has advice. 

11 REPLIES 11
by Grand Master
Grand Master

Re: Is there a way to check my previous data usage?

@Charlotte42  What device is it and are you allowing apps to update in the background?  EE can not say what your data is used on as its only data and EE don’t track what’s using that data, but your device should have this information on it.  

 

You our are better off just using the my EE app to see what data you have left and you can also use THIS from your device with Wifi turned off on the device. 

by Grand Master
Grand Master

Re: Is there a way to check my previous data usage?

@Charlotte42  I’ve just not you said App Store so I’m assuming you have an iPhone, please have a look at THIS

by
EE Employee

Re: Is there a way to check my previous data usage?

Hi @Charlotte42 and welcome to the community.

 

Please can you let me know what response you get when you text AL to 150.

 

We will try and assist to get to the bottom of this.

 

Many thanks,

 

Lee

by Charlotte42 Investigator
Investigator

Re: Is there a way to check my previous data usage?

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowance is : Unlimited Texts, Unlimited Roaming SMS and unlimited minutes to use in the UK, and whilst abroad in our Europe Zone. This will reset 29 Jun 2017. For more info on your plan and what it includes/excludes check My EE. Go to ee.co.uk/myeeplan

by Charlotte42 Investigator
Investigator

Re: Is there a way to check my previous data usage?

Thanks that was really helpful and I've done some of those things. It's just that I track my data normally and in a whole month have never used it up before so am certain something unusual must have happened this month. thanks for the help though- that's good for the future!

by
EE Employee

Re: Is there a way to check my previous data usage?

Hi @Charlotte42

 

Thank you for that information, you plan data renewed on the 29th of May.

 

Have you downloaded any new apps or started to use more than what you normally do.

 

What is shown when you pop over to:

 

http://add-on.ee.co.uk/status  (please pop to this site with wifi off and mobile data on)

 

Let me know what is displayed.

 

Many thanks,

 

Lee

by Charlotte42 Investigator
Investigator

Re: Is there a way to check my previous data usage?

If won't let me post a photo to show you. It just says it's used up. I know EE can't go any further than that I was just wondering if there was another way as I haven't used my data more recently. 

by
EE Employee

Re: Is there a way to check my previous data usage?

Hi @Charlotte42

 

Please follow the hints and tips @Chris_B has mentioned.

 

The likes of Spotify, Netflix even Facebook can use a large amount of data when on mobile data.

 

Many thanks,

 

Lee

 

 

by Charlotte42 Investigator
Investigator

Re: Is there a way to check my previous data usage?

I only use Facebook but thanks for advice. Will just keep an eye on it next month and check it doesn't happen again! Something fishy has clearly gone on so hopefully EE are a bit better in future. 

by Grand Master
Grand Master

Re: Is there a way to check my previous data usage?

Look in your phone settings at Mobile Data over a period & it should show what has used how much data.

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by
EE Employee

Re: Is there a way to check my previous data usage?

Good Morning @Charlotte42

 

Just another quick bit of advice - I always find it handy to look in Settings > Battery > Battery Usage.

 

It doesn't show you what data has been used but if something that uses internet is using a lot of battery - it's a good indicator of what's used your data.

 

It does sound a little strange if you've never used it before.

 

Thanks - Karen. Smiley Happy

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