09-06-2017 06:48 PM
My phone says I have used all my 7GB data this month despite it only being 3 days in and I don't use my phone very often. I've rung EE and they've given me some worrying breakdowns but for 47% they can't access to tell me what it's been used for. I would like to see if there is some way I can get a full break down of my usage to check what's going on?! I've downloaded a few of the data tracking apps of the App Store but none of them seem to access historic data. I'm just so fed up of EE. The only point I went with them is for the data plan and it looks like a problem that a lot of people are facing. Would be good if anyone has advice.
09-06-2017 06:53 PM
@Charlotte42 What device is it and are you allowing apps to update in the background? EE can not say what your data is used on as its only data and EE don’t track what’s using that data, but your device should have this information on it.
You our are better off just using the my EE app to see what data you have left and you can also use THIS from your device with Wifi turned off on the device.
09-06-2017 06:58 PM
09-06-2017 06:58 PM
09-06-2017 07:05 PM
Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowance is : Unlimited Texts, Unlimited Roaming SMS and unlimited minutes to use in the UK, and whilst abroad in our Europe Zone. This will reset 29 Jun 2017. For more info on your plan and what it includes/excludes check My EE. Go to ee.co.uk/myeeplan
09-06-2017 07:11 PM
Thanks that was really helpful and I've done some of those things. It's just that I track my data normally and in a whole month have never used it up before so am certain something unusual must have happened this month. thanks for the help though- that's good for the future!
09-06-2017 07:21 PM - edited 09-06-2017 07:22 PM
Thank you for that information, you plan data renewed on the 29th of May.
Have you downloaded any new apps or started to use more than what you normally do.
What is shown when you
http://add-on.ee.co.uk/status (please pop to this site with wifi off and mobile data on)
Let me know what is displayed.
09-06-2017 07:26 PM
If won't let me post a photo to show you. It just says it's used up. I know EE can't go any further than that I was just wondering if there was another way as I haven't used my data more recently.
09-06-2017 07:35 PM
09-06-2017 07:37 PM
I only use Facebook but thanks for advice. Will just keep an eye on it next month and check it doesn't happen again! Something fishy has clearly gone on so hopefully EE are a bit better in future.
09-06-2017 09:17 PM
Look in your phone settings at Mobile Data over a period & it should show what has used how much data.
10-06-2017 08:49 AM
Good Morning @Charlotte42
Just another quick bit of advice - I always find it handy to look in Settings > Battery > Battery Usage.
It doesn't show you what data has been used but if something that uses internet is using a lot of battery - it's a good indicator of what's used your data.
It does sound a little strange if you've never used it before.
Thanks - Karen.
by max1486 Tuesday