17-06-2018 09:08 PM
I have spent hours with advisors constantly checking the mobile and 4g coverage for my area which has supposedly been repaired and now apparently working fine except it doesn’t. I can’t get 4g in my home or surrounding street and if No wifi I can’t access internet at all. My mobile data runs out every month(3Gig) even though I don’t stream etc and despite advisors asking me to download the data manager app, no one is able to identify why. The last advisor was initially quite abrupt with me and not believing my claims until he took time to read my history and notes. I am using an IPHONE 7 and often have to ask my husband or my mum to use their phones to access net or as my data has run out. Just a bit fed up and don’t want to go through this for hours again with more advisors
17-06-2018 09:16 PM
With difficulty. You will need to show that it is not fit for purpose and/or not as described & you might need to show this to a Court.
17-06-2018 09:30 PM
@Ninjapj Are you allowing apps to run/update in the background? Do you have location services switched on ?
18-06-2018 09:37 AM
18-06-2018 09:33 PM
Thanks but no. I have to often fiddle with settings to remove mobile data from apps etc so that I have enough data left at end of month
18-06-2018 09:35 PM
Thanks but I do not use streaming etc. I only download podcasts on WiFi and listen then.
18-06-2018 09:48 PM
@Ninjapj Please go to Settings>Mobile Data and scroll down to the bottom is WiFi assist on ? You can also see on that page what apps are using what data.
18-06-2018 10:37 PM
If you're only using WiFi you are not using the mobile network at all & therefore no data.