by esthisis
Explorer

Is https://www.tolkiensociety.org/ website blocked? Unable to connect for months

I'm a member of the Tolkien Society and want to be able to use their website... https://www.tolkiensociety.org/   Unfortunately I can't reach it through the EE network for some reason... works fine from my office's wifi, and using other connections. Can someone check if this website is blocked by EE, or - if it's not - suggest why it seems to be inaccessible from my phone? I've tried multiple browsers - tried connecting my laptop to my phone's wifi hotspot... the only thing that works is using a VPN, but I'd like to understand what's going on, as it seems a bit odd... and it's the only site I have any trouble with. I've asked their web admin and they don't understand what's going on either- and they'd also like to understand what the problem is.

13 REPLIES 13
by Ace Contributor
Ace Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

Hi @esthisis

 

Welcome to the Community,

 

I just tested the url in question and it works from my home connection but not over the network I would recommend speaking to technical support in the morning call 0800 956 3146 from 8AM from a landline if you can as additional testing might be required.

by Grand Master
Grand Master

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

Could it be your Switching Content Lock OFF or ON ?

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by esthisis
Explorer

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

Thank you - my content blocking was already switched to OFF though, so that isn't the problem... Cheers, John

by
EE Community Support Team

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

Good Morning @esthisis.

 

As @David has mentioned this only seems to be affected over the mobile network and not on a broadband connection.

 

I'd recommend contacting our technical support team and making them aware of this.

 

Let us know how you get on.

 

Jon

by RML54 Established Contributor
Established Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

I checked this and I found that I cannot access the Tolkien site by EE 4g, but I can access it if I switch to WiFi (Virgin Mobile).  

 

This seems to be very similar to the problem I am currently having with https://www.qustodio.com/ , which is under discussion elsewhere in the community.

 

Did you ask tech support?  What did they say?

 

Robert

by Ace Contributor
Ace Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

Looks to be the usual issue of EE and IPv6 and not allowing browser fallback to IPv4.

 

I haven't managed to work out if this is EE's fault or not. When I'm on my home ISP, with IPv6 I do get broswer fallback, on EE I don't. 

 

The web site owner should really either fully support IPv6 or not have a AAAA DNS record though. 

by RML54 Established Contributor
Established Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

Thank you Chistery.  I am not tech-savvy for telecoms stuff, but your reply will be helpful when I contact the EE tech support people again.

 

In my case the Qustodio App fails (as well as the website), and that is the major problem for me. 

 

Qustodio seems to work fine if I use ASDA mobile.  This is strange because ASDA uses the EE 4G network.

by Ace Contributor
Ace Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

@RML54 Asda mobile may not use IPv6. This site will tell you if they are, or not.

 

http://ipv6-test.com/

by Ace Contributor
Ace Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

@chistery yeah Asda dont use IPV6 yet.

by Ace Contributor
Ace Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

Thanks @David That explains why the sites work on Asda Mobile then!

by RML54 Established Contributor
Established Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

YIPPEE!

 

I found a setting in my phone where I could change from "IPv6/IPv4" to "IPv4".  It now seems to access the Qustodio websites correctly, and the app works!

 

On the Motorola E4 (Android 7.1.1) I went to settings/more/Mobile_networks/Access_point_names/Internet/APN_protocol/

 

There I found a choice:

IPv4

IPv6

IPv4/IPv6 (the default)

 

I selected IPv4

 

Thank you all for your helpful comments.

 

by RML54 Established Contributor
Established Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

I should add that this change (to IPv4 on my phone) also enables me to access 

https://www.tolkiensociety.org/ which was the subject of this community discussion

 

I coul dnot access the site before, and now I can. 

by Ace Contributor
Ace Contributor

Re: Is https://www.tolkiensociety.org/ website blocked? Unable to connect for mo

Thanks for confirming @RML54. Depending on the phone though, it may not be possible to do this. Fruit based devices don't have an easy way to change it. Hopefully EE are trying to find a proper solution though.

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