by Lewishamlett1 Investigator
Investigator

Is anyone else having issues where you can't load apps

So my Facebook and Instagram are working but when I try to open Snapchat, YouTube and google nothing is happening I've tried to reset the router and my phone still nothing 

4 REPLIES 4
by Grand Master
Grand Master

Re: Is anyone else having issues where you can't load apps

by Grand Master
Grand Master

Re: Is anyone else having issues where you can't load apps

Hi @Lewishamlett1 

 

You are on WiFi not EE 4G network? If you had searched you will see there are many many threads on this same problem, but all the users are on EE 4G network. 

 

Try changing your phone content lock: 

 

Try logging into your MyEE app then - Settings - Content Lock - change this to off. Then restart your device.

It should now work.

Thanks,

 

 




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by Lewishamlett1 Investigator
Investigator

Re: Is anyone else having issues where you can't load apps

It's the ee router 

by Grand Master
Grand Master

Re: Is anyone else having issues where you can't load apps

@Lewishamlett1   Is it a fixed BB router or a 4G EE router 

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