29-03-2019 05:25 PM
I just got a letter purporting to be from Orange asking if I still use my Mobile Broadband device. It says my 'minimum term' has expired - what's that? That I 'haven't used any broadband data for more than 8 months'. How can I tell what device this relates to? It gives a number for the broadband device which I don't recognise. I have tried to call the number Orange give for if you don't want to be disconnected but they are 'unusually busy'. I don't know what device they are talking about - my current mobile phone number is different from the number they give for 'your Mobile Broadband device'
29-03-2019 05:41 PM
@Mallard yes, it's good to be cautious in this day and age. Do you have a gadget in addition to your mobile phone that you use or have used as a Wireless Hotspot to connect your home gadgets to? Whether you have or haven't, I suggest you phone Orange about it, but phone them on a number on their official website. Don't call them on the number on the suspect letter. Then you can talk to them about the letter safely.
29-03-2019 05:52 PM
Is there still an Orange that sends out letters on Orange-headed paper?
30-03-2019 07:55 PM
I called them and spoke to a very competent person at EE and all is sorted.
by max1486 Tuesday