by Jay67 Investigator
Investigator

Is EE Internet down

Is there a problem with 4g in Ayrshire today, got plenty data, but can't connect to Internet. 

13 REPLIES 13
by Profile closed
Not applicable

Re: Is EE Internet down

Hi, @Jay67,

 

Have you checked your coverage checker to see if there is any work ( maintenance ), being carried out in your area?

 

Thanks 🤗

 

BustaCrabb

by Jay67 Investigator
Investigator

Re: Is EE Internet down

Yes checked them, everything is OK, now I can get on Google, but social media & some other Web pages won't load, everything was fine last night 

by Profile closed
Not applicable

Re: Is EE Internet down

Hi, @Jay67,

 

So some things are working, but not others!?

Could you try removing/placing your SIM card and restarting your device, this will force a mini software reboot, and hopefully fix those other issues!

 

Cheers 🤗

 

BustaCrabb

by Jay67 Investigator
Investigator

Re: Is EE Internet down

Will try that later, at work just now,thanks for your help. 

by Profile closed
Not applicable

Re: Is EE Internet down

Hi, @Jay67 l,

 

Sorry! If I interrupted you whilst at work!

 

Please do try this later when U have more time! 👍

 

 

I have a couple more options too. 🤗

 

Cheers.

 

BustaCrabb

by Jay67 Investigator
Investigator

Re: Is EE Internet down

OK, tried taking sim out, still didn't work, connected to WiFi & everything works fine, but on 4g I can't get into Facebook, twitter, messenger, Instagram & forums. 

by
EE Community Support Team

Re: Is EE Internet down

Hi @Jay67

 

Thanks for coming back to the community.

 

Can you check your content lock settings?

 

Log into your My EE online > Menu > Manage Device > Data Content Controls.

 

Are they showing as off?

 

Leanne.

by Jay67 Investigator
Investigator

Re: Is EE Internet down

 

Sorry just in from work, access says

'Full access'

I can get into everything from WiFi,but not with EE 4g 

by Profile closed
Not applicable

Re: Is EE Internet down

Hi, @Jay67,

 

Good morning to you from the community!

 

If you need any further assistance, we're here to help! 🤗

 

Cheers👍

 

BustaCrabb 🦀

by
EE Community Support Team

Re: Is EE Internet down

Hi @Jay67

 

Thanks for coming back to us.

 

Can you try changing from full access to off, then back to full access.

 

Does this work for you?

 

Speak soon 🙂

 

Leanne.

by Jay67 Investigator
Investigator

Re: Is EE Internet down

Thanks everyone for the help,finally got it sorted late last night, had to go on EE website & chat with someone who talked me through several steps to get the problem resolved.

Thanks again everyone for your help. 

by
EE Community Support Team

Re: Is EE Internet down

Brilliant @Jay67

 

Thanks for coming back and letting us know 🙂

 

Have a great weekend.

 

Leanne.

by Profile closed
Not applicable

Re: Is EE Internet down

Hi, @Jay67 and @Leanne_T 

 

Good morning to you both. 🤗

 

That's brilliant news, glad you were able to get it sorted with a little extra help! 🤗

 

Happy days 🌞

 

Cheers 👍

 

BustaCrabb

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