by Donnamitch35
Explorer

Internet not working when not on Wi-Fi Samsung s9+ with 4g

Last 2days I have no internet connection when I move away from my house. I've checked all settings 4g is on Wi-Fi is on auto connect is on plus not used data checked usage. But can't get online to browse messenger watsap etc everything flashes up no internet connection. Any ideas? On Wi-Fi at home currently. Thanks in advance Donna.

3 REPLIES 3
by Grand Master
Grand Master

Re: Internet not working when not on Wi-Fi Samsung s9+ with 4g


@Donnamitch35 wrote:

Last 2days I have no Internet connection when I move away from my house.


What about when you're at home but not connected to your home WiFi? Can you use mobile data there?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Donnamitch35
Explorer

Re: Internet not working when not on Wi-Fi Samsung s9+ with 4g

Ahhh i think my 1 yr old had turned mobile data off! Haha little sprite. Seems to be ok so far x

by Grand Master
Grand Master

Re: Internet not working when not on Wi-Fi Samsung s9+ with 4g

Ah, I nearly asked you that until I saw you said that "4G was ON".

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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