by Lo_ho_yin
Visitor

Internet coverage in paris

I am a iPhone 6 Plus user and using £15 pay as you go data packs. I am traveling in Paris now with my parents but this trouble ya a lot as I can not get online with my phone.

the service provider in Paris is shown “Bouygues” . I don’t know what’s the problem.

2 REPLIES 2
by Grand Master
Grand Master

Re: Internet coverage in paris

@Lo_ho_yin  If you a payg user then nothing about your account is stopping you from accessing online content.  

 

Have you enabled Data roaming within the device?  It’s in Settings>Mobile Data>Mobile Data Options>Toggle on data Roaming.  

by
EE Community Support Team

Re: Internet coverage in paris

Hi @Lo_ho_yin

 

Welcome to the community. I hope you're having a brilliant time in Paris so far. 🙂

 

As well as following @Chris_B's helpful advice, could you please try the troubleshooting steps below?:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Thanks.

 

Chris 

 

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