by RLillie-M
Explorer

Instagram not working on 4g

Hi

 

for some time now Instagram will not load when I'm on 4g. It's fine when connected to wifi. Please help!

10 REPLIES 10
by
EE Community Support Team

Re: Instagram not working on 4g

Hello there @RLillie-M

 

Thanks for posting on the community.

 

Can you check in Settings > Instagram > Mobile Data

 

Is this turned on?

 

If so, can you try deleting the app and reinstalling.

 

Let me know how you get on 🙂

by RLillie-M
Explorer

Re: Instagram not working on 4g

Hi there

I've already tried that and tried reinstalling. Still no joy.

Thanks
R

Get Outlook for iOS
by
EE Community Support Team

Re: Instagram not working on 4g

Hello there @RLillie-M

 

Thanks for coming back to me. 

 

Has this worked previously for you?

 

Do all other apps work?

 

Speak soon, Leanne 🙂

by Ace Contributor
Ace Contributor

Re: Instagram not working on 4g

Do other apps work over 4G ?

 

Could you see if there is a carrier update for your iPhone please.

 

To do this, go into Settings/General/About.

If there is a carrier update, a popup will appear and prompt you to install it when you go into the About section.

by SHARRONMAX40
Visitor

Re: Instagram not working on 4g

We are having the same problem. Have reset phone and turned everything off and on. Everything fine on WiFi, every other app fine on 3G/4g except for Instagram which won’t load 

by
EE Community Support Team

Re: Instagram not working on 4g

Good Morning @SHARRONMAX40.

 

Welcome to the community. 

 

How long has this been happening for?

 

What phone are you using?

 

Hope to hear back form you soon.

 

Jon

by Firebird
New Member

Re: Instagram not working on 4g

I have the same problem 

tried everything 

all other apps work fine 

by
EE Community Support Team

Re: Instagram not working on 4g

Hi @Firebird 

 

Could you change your content lock to full access in your My EE account and re-try it please?

 

Let me know if that works.


Chris

 

 

by Profile closed
Not applicable

Re: Instagram not working on 4g

Hi, @Firebird,

 

Following @Christopher_G's great advice go to your online EE account and switch content lock to STRICT and back OFF again, please! One of our options should fix your issue!! 🤗

 

Cheers 👍

 

BustaCrabb 🦀

by Corporal_Smythe
New Member

Re: Instagram not working on 4g

When I arrived back from Spain last week, had the same issue. Facebook, Insta, twitter etc wouldn't refresh on 4g, but fine on wifi. WhatsApp would exchange messages but not images/video too.

 

Went into account settings and it was already set to full access. Switched between default and back to full access (saving each time) ...and has worked straight away.

 

Why EE would you **bleep** this up in the first place??🤦‍♂️🤷‍♂️

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