27-08-2018 05:23 AM
Do other apps work over 4G ?
Could you see if there is a carrier update for your iPhone please.
To do this, go into Settings/General/About.
If there is a carrier update, a popup will appear and prompt you to install it when you go into the About section.
27-08-2018 02:16 PM
We are having the same problem. Have reset phone and turned everything off and on. Everything fine on WiFi, every other app fine on 3G/4g except for Instagram which won’t load
28-08-2018 08:20 AM
Good Morning @SHARRONMAX40.
Welcome to the community.
How long has this been happening for?
What phone are you using?
Hope to hear back form you soon.
07-09-2019 02:12 PM
When I arrived back from Spain last week, had the same issue. Facebook, Insta, twitter etc wouldn't refresh on 4g, but fine on wifi. WhatsApp would exchange messages but not images/video too.
Went into account settings and it was already set to full access. Switched between default and back to full access (saving each time) ...and has worked straight away.
Why EE would you **bleep** this up in the first place??🤦♂️🤷♂️
by max1486 yesterday
by Maisie2 Saturday