by Gamesboard Investigator
Investigator

Instagram and more

Hi

From couple of days my internet seems not to work properly it's really slowly everything takes long to load, YouTube videos takes ages and comes with low res...Instagram doesn't load AT ALL. I have biggest plan with 25 GB of data and 4GEE. It didn't happend before. I checked YouTube and Instagram via Wi-Fi and everything works perfect. Do you have some problems there? And it's not only at my home or work it's no matter where I am just doesn't load 😐

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Instagram and more

Hi @Gamesboard,

 

Soon as we have any details in regards to a fix we will certainly let you know.

 

Many thanks,

 

Lee

6 REPLIES 6
by
EE Community Support Team

Re: Instagram and more

Hi @Gamesboard,

 

Welcome to the EE Community. Smiley Happy

 

Can you see any issues in your area on the network status checker?

 

Thanks

 

James

by Gamesboard Investigator
Investigator

Re: Instagram and more

No Sir everything is fine in my area,

as I did mention at the end it's no matter where I am it's still the same. ( it's not application fault or my phone cause through Wi-Fi everything works just perfect and my phone is fresh as I got it just last month from EE)

by
EE Community Support Team

Re: Instagram and more

Hi @Gamesboard,

 

Thanks for checking, we've had a few other customers report a similar issue and our networks team are currently investigating.

 

We'll keep you updated.

 

James

by Gamesboard Investigator
Investigator

Re: Instagram and more

Okay mate...I hope you fix it asap cause I paying almost £50 for my plan and I can't use it fully as I was when I had pay as u go for  £20.

by
EE Employee
Solution

Re: Instagram and more

Hi @Gamesboard,

 

Soon as we have any details in regards to a fix we will certainly let you know.

 

Many thanks,

 

Lee

by
EE Community Support Team

Re: Instagram and more

Good Afternoon @Gamesboard

 

This is now resolved 🙂

 

If you can try this and let me know how you get on?

 

Thanks 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.