by richardcarroll Investigator
Investigator

Instagram and WhatsApp won’t work on 4G why??

Instagram and WhatsApp won’t work on 4G why??

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Instagram and WhatsApp won’t work on 4G why??

Could it be Content Lock on EE & T-Mobile & Safeguard on Orange ?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
7 REPLIES 7
by Grand Master
Grand Master
Solution

Re: Instagram and WhatsApp won’t work on 4G why??

Could it be Content Lock on EE & T-Mobile & Safeguard on Orange ?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by richardcarroll Investigator
Investigator

Re: Instagram and WhatsApp won’t work on 4G why??

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That’s it, thanks. Logged into my EE account and changed the data content controls. EE must have changed this setting when the upgraded my phone.

Very disappointed they didn’t suggest this when I spoke to the about the problem.

by Grand Master
Grand Master

Re: Instagram and WhatsApp won’t work on 4G why??

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

 

Content lock is always reset on new & upgraded contracts.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by richardcarroll Investigator
Investigator

Re: Instagram and WhatsApp won’t work on 4G why??

Hi

Maybe tell you helpline staff that and also let them know what impact it can have on popular apps!!

Richard Carroll
Sent from my iPhone
by Grand Master
Grand Master

Re: Instagram and WhatsApp won’t work on 4G why??

@richardcarroll  Like you @XRaySpeX is just an EE customer and not an employee of EE. 

by Grand Master
Grand Master

Re: Instagram and WhatsApp won’t work on 4G why??

I don't employ any staff. I'm a one-man-band Smiley Wink

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Instagram and WhatsApp won’t work on 4G why??

Hi @richardcarroll

 

Welcome to the community.

 

Thanks for letting us know this worked for you and for the feedback, I will pass this on.

 

Thanks, Leanne.

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