by Matthew12 Contributor
Contributor

In Greece on iPhone 6 euro pass but can't get internet to work

Hi, I can't get internet to connect through euro pass. Having to use hotel wifi to send this. I phone 6 on ee

14 REPLIES 14
by Grand Master
Grand Master

Re: In Greece on iPhone 6 euro pass but can't get internet to work

@Matthew12  Did you enable roaming on your account before you left the UK ? 

by Matthew12 Contributor
Contributor

Re: In Greece on iPhone 6 euro pass but can't get internet to work

Yes,  roaming is already in place.

by Matthew12 Contributor
Contributor

Re: In Greece on iPhone 6 euro pass but can't get internet to work

I have also restarted phone since arrival and am showing Cosmote network

by Grand Master
Grand Master

Re: In Greece on iPhone 6 euro pass but can't get internet to work

by Matthew12 Contributor
Contributor

Re: In Greece on iPhone 6 euro pass but can't get internet to work

Yes I have

by Grand Master
Grand Master

Re: In Greece on iPhone 6 euro pass but can't get internet to work

by
EE Community Support Team

Re: In Greece on iPhone 6 euro pass but can't get internet to work

Hello there @Matthew12.

 

Thanks for coming here.

 

Can you make and receive calls?

 

What happens when you access the internet?

 

Speak soon 🙂

by Matthew12 Contributor
Contributor

Re: In Greece on iPhone 6 euro pass but can't get internet to work

I can make calls and receive texts, when I access safari it says no connection and all web based apps don't work outside of wifi

by
EE Community Support Team

Re: In Greece on iPhone 6 euro pass but can't get internet to work

Thanks @Matthew12,

 

If you go to Settings >> Mobile Data >> Mobile Data Options and turn Roaming off and back on again.

 

Also is Enable 4G voice & data turned on within the Mobile Data settings?

 

Speak soon 🙂

by Matthew12 Contributor
Contributor

Re: In Greece on iPhone 6 euro pass but can't get internet to work

I have done on off bit now, and the voice and data is enabled

by
EE Community Support Team

Re: In Greece on iPhone 6 euro pass but can't get internet to work

Thanks for trying @Matthew12

 

I can see you have also tried a reset, was this a reset network settings?

 

Also are you able to log onto another network and try the data?

 

Thanks 🙂

by Matthew12 Contributor
Contributor

Re: In Greece on iPhone 6 euro pass but can't get internet to work

I can't get any other networks. I have just turned phone off and on. Will try a hard reset

by Matthew12 Contributor
Contributor

Re: In Greece on iPhone 6 euro pass but can't get internet to work

I can't get any other networks. I have just turned phone off and on. Will try a hard reset

by
EE Community Support Team

Re: In Greece on iPhone 6 euro pass but can't get internet to work

Hello @Matthew12

 

I would suggest giving us a call.

 

We would need to check your account and make sure everything is set up for you.

 

Thanks very much 🙂

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