by Hampy001 Investigator
Investigator

IPTV app won't play on mobile data but fine on WiFi ?

Any ideas as to why It won't work on data .. 

12 REPLIES 12
by Grand Master
Grand Master

Re: IPTV app won't play on mobile data but fine on WiFi ?

@Hampy001  Have you allowed the app to  use cellular data on the device? 

by Hampy001 Investigator
Investigator

Re: IPTV app won't play on mobile data but fine on WiFi ?

Yes all apps have been allowed 

by Grand Master
Grand Master

Re: IPTV app won't play on mobile data but fine on WiFi ?

@Hampy001  Has this ever work on cellular for you ? 

by Grand Master
Grand Master

Re: IPTV app won't play on mobile data but fine on WiFi ?

Hi @Hampy001

 

What device do you have/use and what IPTV app are you using?

 

Most paid for IPTV services  are tied into the device MAC address so unless you have paid your subscription for that device then it wont work. Equally if its one of the "freely available IPTV" channel lists, then these are normally removed or the IP banned quickly. 

 

Thanks,

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Hampy001 Investigator
Investigator

Re: IPTV app won't play on mobile data but fine on WiFi ?

Hi thanks for your reply I have the p20 pro and have a paid subscription for my IPTV. I have just joined EE from 3 . And it worked fine on my s7 edge. Just won't work on EE... I'm stuck now 

by Grand Master
Grand Master

Re: IPTV app won't play on mobile data but fine on WiFi ?

Hi @Hampy001

 

When you paid for your IPTV service did you give the provider your S7 Edge MAC address? If yes then you need to give your provider your new MAC address on your P20 Pro.

 

Which IPTV app are you using?

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Hampy001 Investigator
Investigator

Re: IPTV app won't play on mobile data but fine on WiFi ?

I didn't need a Mac address it worked no problems. The app I use is the providers own .

by
EE Community Support Team

Re: IPTV app won't play on mobile data but fine on WiFi ?

Hi @Hampy001

 

Welcome to the community. 

 

If all of your other apps are working OK on cellular data, I recommend getting in touch with the IPTV provider.

 

They may be able to shed some light on why it isn't working.

 

Please come back and let us know what happens.

 

Thanks 

 

Chris

by Boro1972 Investigator
Investigator

Re: IPTV app won't play on mobile data but fine on WiFi ?

I know it's not much help but I have exactly the same problem and it only started when I swapped to the P20 Pro. The service was working fine on my S6 edge and it works on my other android device. My IPTV provider sugfested an alternate IPTV app, but that didn't work either. Only conclusion I've come to is Huawei have built something into the software and I'm not clever enough to work out what.🤣

by Hampy001 Investigator
Investigator

Re: IPTV app won't play on mobile data but fine on WiFi ?

Hi thanks for your reply mine is the exact same problem lol .. spoke to my IPTV provider and they suggested downloading an app called DNS CHANGER. 

It now works fine running through that so perhaps you could give it a try too

by Boro1972 Investigator
Investigator

Re: IPTV app won't play on mobile data but fine on WiFi ?

That has worked a treat. Many thanks.

Sent from my Huawei Mobile
by Hampy001 Investigator
Investigator

Re: IPTV app won't play on mobile data but fine on WiFi ?

Brilliant glad to be of help Enjoy 😁😁

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