by Chels_gallagher
Explorer

I want to remove my ads on for extra data but I can’t? Please help

 
2 REPLIES 2
by Grand Master
Grand Master

Re: I want to remove my ads on for extra data but I can’t? Please help

If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

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by
EE Community Support Team

Re: I want to remove my ads on for extra data but I can’t? Please help

Hi there @Chels_gallagher

 

Thanks for coming here 🙂

 

What add-on do you have on your account, that you would like to remove?

 

If this is a data add-on, you can cancel the recurring data add-on by text, if you text STOP 1GB ADD-ON or STOP 2GB ADD-ON to 150, if you have purchased a higher data add-on just add the GB amount you would like to remove.

 

Let me know if you have any questions 🙂

 

Leanne.

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