by Dodo87
Explorer

I want to know why am running off my data when I am on a 2 years plan data

Hi am using a 2 years plan data so unlimited calls and data all over un Europe but during a day at work am always running off data. All my colleagues from Vodafone lycamobile giffgaff etc don’t have that problem 

i use to not have network as well same time with data but I keep pay bills and it’s more than 2 weeks now 

am not enjoying anymore EE

4 REPLIES 4
by Grand Master
Grand Master

Re: I want to know why am running off my data when I am on a 2 years plan data

Hi @Dodo87 

 

Look at your devices data usage app to establish what is using your data.

 

Thanks




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by
EE Community Team

Re: I want to know why am running off my data when I am on a 2 years plan data

Hi @Dodo87,

 

Welcome to the community 🙂

 

Is this something that has just started to happen?

 

Have you downloaded any new apps or changed the way you use your phone lately?

 

As @Northerner has suggested, you can view all of your data usage in your phone settings.

 

You can also check out our 'How much data am I using' article for more information.

 

 

Alex 🙂

 

 

by Dodo87
Explorer

Re: I want to know why am running off my data when I am on a 2 years plan data

I do actually update everything all my apps but nothing 

by
EE Community Support Team

Re: I want to know why am running off my data when I am on a 2 years plan data

Hi @Dodo87

 

Thanks for coming back to us.

 

Do your apps update when connected to data or WiFi?

 

Have you had a look at the How much data am I using on EE? article for helpful information and some tips to optimise your EE data allowance?

 

Leanne 🙂

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