by Hjmead
New Member

I want to cancel a few things without going in to store and ideally just online.

I want to cancel a data add on

I also have a tablet that i don't use any more that is still being charged but is outside the contract

How do i cancel these things without going in to store?

Is EE contract 

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I want to cancel a few things without going in to store and ideally just onl

Is it a recurring data add-on? If so text STOP 1GB ADD-ON to 150 for the 1GB add-on etc.

 

On the tablet, you need to phone EE giving 30 days notice of cancellation. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: I want to cancel a few things without going in to store and ideally just onl

Is it a recurring data add-on? If so text STOP 1GB ADD-ON to 150 for the 1GB add-on etc.

 

On the tablet, you need to phone EE giving 30 days notice of cancellation. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I want to cancel a few things without going in to store and ideally just onl

Hi @Hjmead.

 

Let us know how you get on following @XRaySpeX's advice for cancelling the add-on.

 

As for the tablet, you'll need to contact our Mobile Care team and give 30 days notice of cancellation.

 

Jon

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